Platform Operations Associate Consultant - Weekend Shift (Remote)

About the role

CrowdStrike Services is seeking a Platform Professional Services Associate Consultant who will be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform and related applications.

Responsibilities

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
• Aid customers with operationalizing all modules of the Falcon platform
• Troubleshoot customer issues across small to large enterprises
• Utilize and engineer native and third-party software deployment technologies
• Create scripting and application solutions using Falcon APIs
• Customer project planning and status
• Collaborate closely and work effectively with customer information technology teams
• Provide support to customers in vulnerability and asset management using CrowdStrike applications (such as Exposure Management)
• Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors
• Collaborate and work closely with the Platform Professional Services team to develop customer-facing collateral
• Ability to travel up to 25% of the time

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 2 years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:
• Basic understanding of software deployment technologies
• Knowledgeable on Windows, Mac, and Linux platforms
• Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
• Experience with communications and effective ability to build collaborative relationships
• Experience with presenting technical content to various audiences
• Solid analytical/problem-solving skills with capability to identify solutions to unusual and complex problems
• Proactive and thorough ability to manage work and prioritize customer projects
• High level of motivation; self-starter; results-driven

Bonus Points

• Endpoint Security: Falcon platform (preferred), AV, and EDR solutions
• Operating Systems: Windows, Linux, Mac
• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
• Development: PowerShell, Python, Bash, Batch
• Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
• Compliance: CIS Benchmarks, STIGs, PCI, HIPAA
• Databases: SIEM, MSSQL, Splunk, LogScale
• Identity: Identity, Active Directory, Azure-AD, SSO
• Cloud: AWS, Azure, and GCP