Platform Operations Associate Consultant - Weekend Shift (Remote)

About the role

CrowdStrike Services is seeking a Platform Professional Services Associate Consultant to plan, deploy, implement, and support the CrowdStrike platform and related applications.

Responsibilities

• Provide technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications.
• Aid customers in operationalizing all modules of the Falcon platform.
• Troubleshoot customer issues across small to large enterprises.
• Utilize and engineer native and third-party software deployment technologies.
• Create scripting and application solutions using Falcon APIs.
• Develop customer-facing collateral and collaborate with customer IT teams.
• Support incident response and compromise assessment teams with deployment of Falcon and Falcon Forensics Collectors.
• Collaborate with the Platform Professional Services team to develop customer-facing collateral.
• Assist with the integration of CrowdStrike into existing tools.
• Manage and prioritize customer projects.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related field, with 2 years of experience in IT deployments or customer environments.
• Knowledgeable on Windows, Mac, and Linux platforms.
• Proficient in Microsoft Office applications, such as Word, Excel, Access, PowerPoint, etc.
• Excellent communication and relationship-building skills.
• Ability to present technical content to various audiences.
• Strong analytical and problem-solving skills.
• Self-motivated and proactive with a strong work ethic.
• Potential for travel and assignment work.
• Experience with AI technologies to enhance decision-making, streamline workflows, and process improvement.

Qualifications

• Basic understanding of software deployment technologies.
• Experience with CrowdStrike Falcon platform (preferred).
• Experience with endpoint security solutions (Falcon platform, AV, EDR).
• Experience with operating systems (Windows, Linux, Mac).
• Experience with software deployment technologies (SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec).
• Experience with development languages (PowerShell, Python, Bash, Batch).
• Experience with host-based firewalls, file integrity management, data protection, vulnerability management, attack surface management, IT automation.
• Experience with compliance standards (CIS Benchmarks, STIGs, PCI, HIPAA).
• Experience with databases (SIEM, MSSQL, Splunk, LogScale).
• Experience with identity management (Identity, Active Directory, Azure-AD, SSO).
• Experience with cloud services (AWS, Azure, GCP).

Skills

• AI technologies to enhance decision-making, streamline workflows, and process improvement.

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world-class amenities
Great Place to Work Certified™ across the globe