Platform Operations Analyst - Second Shift

About the role

The Platform Operations Team serves to ensure that FreedomPay’s production platforms and processes are healthy and performing to expected key indicators. As a Platform Operations Analyst you will be a member of a team that works together to ensure FreedomPay's Platform stability and availability. This position will need to be performed out of your home office in Arizona or Nevada, and be available to work Monday–Friday shift from 5:00 PM to 1:00 AM ET, while also participating in a rotating schedule that provides weekend coverage.

Primary Job Responsibilities

• Work a standard Monday–Friday shift from 5:00 PM to 1:00 AM ET, while also participating in a rotating schedule that provides weekend coverage.
• Participate in a shared on call rotation to support 24/7 platform availability, including periodic off hours and weekend coverage.
• Maintain live services through measuring and monitoring availability, latency, and overall system health
• Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues.
• Effectively communicate with third parties, partners, and internal teams regarding technical issues.
• Use acquired knowledge to suggest, edit, and write knowledge base articles.
• Collaborate with infrastructure and development teams to improve system reliability emphasizing reliability as a core value.
• Identify anomalies and escalate appropriately issues identified in application and system log files.
• Obtain a deep understanding of FreedomPay platform and custom application stack to help resolve issues.
• Create new alerts to support the operations of FreedomPay production systems.
• Troubleshoot and remediate failed scheduled jobs.
• Document and refine internal policies and procedures.
• Actively adopt and incorporate AI tools and emerging technologies into daily work practices to increase efficiency, scalability, and business impact.

Required Skills and Experience

• Educational Background: A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required.
• Experience: Previous experience (preferably 4+ years) in a similar role within the financial services technology industry, transaction processing, or related area is preferred. Technical experience in web-based platform environments with related dependencies between network, database, and application layers.
• Knowledge of Transaction Processing: Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable. Experience in supporting real time transaction processing applications is and advantage.
• Technical Skills: Proficiency in using and troubleshooting various Application Performance Monitoring platforms, infrastructure monitoring and log ingestion tools, such as Dynatrace, Splunk, SQL Sentry, and others. Experience in Microsoft SQL Server product stack is desired. Knowledge of API integration, data analysis, and reporting tools is an advantage.
• Problem-Solving Abilities: Ability to analyze complex issues, identify root causes, and propose effective solutions in a fast-paced transaction processing environment. Experience with problem management processes, including post-incident reviews, to prevent recurrence of issues.
• Risk Management: Familiarity with risk management principles and practices in the context of transaction processing, including fraud detection and prevention.
• Continuous Learning: Willingness to stay updated with the latest trends, technologies, and best practices in fintech and transaction processing.
• Communication Skills: Strong written and verbal communication skills are essential for collaborating with cross-functional teams, stakeholders, and external partners.

Nice to Haves

• Knowledge of networking protocols, DNS, HTTP, load balancing, web servers
• Experience with Azure Cloud
• Experience with RunDeck Scheduling System
• Prior experience utilizing AI-powered tools and technologies to improve productivity, automate routine tasks, and enhance business outcomes.

About FreedomPay

The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services. Since our launch in 2000, FreedomPay has been a pioneer in Next Level Commerce™, including mobile payments, cashless solutions, virtual and remote terminals, payment processing, intelligent analysis, routing of promotions, incentives and customer relationship management services. As the industry's first TransAtlantic payments solution with integrations across top point-of-sale, device manufacturers and payment processors, supported by rapid API adoption, FreedomPay is driving the future of commerce and customer interaction. With offices in Philadelphia, Las Vegas and London, FreedomPay continues to make your payments faster, simpler, safer and smarter.