Plastic Surgery Patient Sales Coordinator

Who We Are Adoreal is a fast-growing vertical SaaS company that partners with cosmetic surgery clinics nationwide to expand and grow their practices. We provide the operational, marketing, and growth infrastructure that empowers surgeons to focus on what they do best: delivering exceptional patient care and outcomes. By combining innovative business strategies with world-class clinical talent, Adoreal enables clinics and surgeons to thrive in today's competitive elective medicine landscape. About The Role The Patient Sales Coordinator guides prospective plastic surgery patients from first inquiry through consultation and surgical booking. This is a relationship-driven sales role for someone who can close without making patients feel "sold." You'll build trust quickly, address concerns with confidence, and become each patient's trusted advocate throughout their surgical journey. Success is measured by results: consultation-to-surgery conversion, surgical revenue, follow-up, referrals, and an exceptional patient experience. This is a full-time, on-site position located in Baltimore, Maryland. What You'll Do Own the patient relationship from initial inquiry through consultation, deposit, and surgical schedulingLearn each patient's goals, motivations, and concerns, and present the surgeon and practice in a compelling, authentic wayLead financial conversations, including surgical fees, deposits, payments, and financing optionsAddress objections around price, timing, fear, or family concerns, and confidently ask for the businessManage a large pipeline with consistent, personalized follow-up, including re-engaging past consultations and unscheduled leadsMeet consultation-to-surgery conversion and revenue goalsDocument all patient interactions in the CRM or practice-management systemPartner with surgeons and clinical staff to ensure a seamless transition from consultation to surgery and post-op care Requirements Who We're Looking For 3-5 years of proven success in sales, plastic surgery, aesthetics, luxury hospitality, high-end retail, or another relationship-based sales roleA track record of meeting or exceeding sales or revenue goalsComfort discussing money and guiding patients toward a decisionPersistence in following up without being pushyStrong emotional intelligence and the ability to build rapport with affluent, discerning clientsExcellent written and verbal communication and strong organizational skillsExperience with a CRM or practice-management systemPlastic surgery or aesthetics experience preferredBachelor's degree preferred; equivalent sales or industry experience will be considered Additional Details This role has extensive access to protected health information (PHI) and requires strict compliance with HIPAAOccasional evening or weekend work may be required based on patient needs and practice events