Plant Project Management Manager

Lead the successful execution of large, complex Engineered-to-Order (ETO) customer projects at the Mount Juliet, TN facility. Serve as the primary point of contact for customers throughout the project lifecycle, ensuring exceptional customer service, operational excellence, and profitable project delivery. Oversee project execution from order receipt through manufacturing, shipment, post-delivery support, and financial closeout. Lead a team of Customer Service Order Engineers, driving performance, development, and continuous improvement while ensuring alignment with business objectives and customer expectations. Play a key role in establishing processes, supporting operational growth, and driving successful production scale-up.

Responsibilities

• Serve as the primary customer contact for all order management and project execution activities.
• Lead customer projects through all phases: initiation, planning, execution, monitoring, and closeout.
• Review and validate customer requirements, including specifications, drawings, job site requirements, bills of material, and project exceptions.
• Manage the complete project lifecycle, from order entry and manufacturing release through product shipment, post-shipment support, and financial reconciliation.
• Collaborate with Sales, Engineering, and Project Management teams to validate project scope, customer requirements, and contractual commitments.
• Develop and manage project schedules, budgets, risks, opportunities, change orders, and claims.
• Monitor project performance to ensure delivery, quality, cost, and customer satisfaction objectives are achieved.
• Proactively address customer inquiries and resolve issues related to project status, production, delivery, and billing.
• Lead, coach, and develop a team of 6–8 Customer Service Order Engineers.
• Establish clear performance expectations and support employee growth through coaching, mentoring, and development planning.
• Drive employee engagement, accountability, recognition, and overall team effectiveness.
• Foster a collaborative, customer-focused culture focused on continuous improvement and operational excellence.
• Support workforce planning and resource allocation to ensure successful project execution.

Requirements

• Bachelor’s degree in engineering, Technical Science, Business, or a related field.
• 5+ years of experience leading cross-functional business and technical teams.
• 3+ years of project management experience in a manufacturing, industrial, or engineered products environment.
• Experience managing Engineered-to-Order (ETO) products and customer projects.
• Strong leadership, communication, organizational, and customer relationship management skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office 365 applications, including Excel and Access.

Preferred Qualifications

• Experience managing large-scale, complex customer projects involving customized or engineered equipment.
• Knowledge of manufacturing operations, order fulfillment processes, and project execution methodologies.
• Proven ability to lead teams, improve processes, and drive successful customer outcomes.
• Minimal travel requirements (less than 10%), primarily on-site within the manufacturing facility.

Pay

For this U.S.-based position, the expected pay range is USD 142,400 - USD 200,600 per year. This range includes base pay and short-term incentives. Individual pay is determined by performance, knowledge, job-related skills, experience, and relevant education or training.

Benefits

• Medical, dental, vision, and basic life insurance with member reward points.
• Benefit Bucks and flexible work arrangements.
• Paid family leave and well-being programs.
• 12 holidays per year and 15 days of paid time off per year.
• 401(k) with company match and company share ownership.
• Performance discussions and global career opportunities.
• Access to learning platforms like Coursera and the Schneider Career Hub.
• Volunteer leave and support for community initiatives through the Schneider Electric Foundation.
• Military leave benefits.