Plano 01 Dairy - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. You'll ensure products are properly rotated and stocked daily, maintaining department and safety/sanitation standards.

Responsibilities

• Stocking:
  • Stock and rotate items as needed
  • Assist with inventory control; load, unload, and move products
  • Organize, clean, and prepare the back area for night crew and incoming trucks
  • Arrange merchandise on pallets for a presentable department
  • Ensure shelf tags and signage integrity; create/prepare signage as needed
  • Maintain standards in shrink, safety, inventory control, and sanitation
  • Check shipments for out-of-date or damaged products
  • Build, stock, maintain, and take down store displays
• Customer Service:
  • Provide superior customer service
  • Answer customer questions and assist with product selections
  • Help customers locate store merchandise
• Sales:
  • Merchandise products effectively
  • Use suggestive selling techniques to meet customer needs and boost sales
• Food Safety / Sanitation:
  • Clean and sanitize sales floor, display cases, prep areas, and equipment
  • Handle and maintain equipment operation properly
  • Comply with departmental SOPs and store operating procedures

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepare tags and signs as needed
• Grocery: Organize, clean, and prepare the back area for night crew and incoming trucks; prepare tags and signs as needed
• Texas Backyard: Passion for outdoors; complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge of audio/video, specialty products, movies, music, electronics, and video games

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities:
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
• Education: HS Diploma or GED (or equivalent)
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions

Function in a fast-paced retail environment, performing detailed and precise tasks. Work with customers, staying attentive to their needs. Physical demands vary by department, including lifting requirements and exposure to specific conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.