Planning, Senior Support

Responsibilities

• Serves as Single Point of Contact for Planning; manages inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes and documentation links.
• Facilitates communication between customers, planners, project managers, leadership and cross-functional partners; supports intake for new customer requests and assign Service Requests.
• Collaborates with Docusign routes, approvals, status tracking, and follow-up notifications.
• Reviews customer/project manager submittals for completeness; assigns planner/designer resources appropriately; pulls structure information, SAP data, maps, and system details.
• Creates and processes service requests and planner files from PIF/scope pages; preserves chain-of-custody documentation.
• Uploads finalized documents and ensures proper SharePoint archiving.
• Splits, packages, schedules, and validates Work Orders for construction, inspection, and rotation planning; supports short-cycle, same-day, disconnect/reconnect scheduling.
• Generates weekly, bi-weekly, and ad-hoc reports; validates data quality and resolve system/contract exceptions.
• Supports office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.
• Manages service orders; submits lock ring removals and track city inspections.
• Generates bills, invoices, and contract packages; manages service orders; supports office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.
• Ensures the protection of all physical, financial and cybersecurity assets, and properly accesses and manages private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Requirements

• One or more years of experience in an analytical role.
• Experience with customer service, computer software, on-line applications, office equipment, and filing systems.

Qualifications

• Experience providing exceptional customer service in a high-volume environment.
• Experience coordinating schedules, tracking work orders, service requests, or project workflows.
• Experience reviewing and processing documentation for completeness and accuracy.
• Experience managing multiple priorities, deadlines, and administrative tasks with minimal supervision.
• Experience generating reports, analyzing data, and resolving data or system discrepancies.
• Demonstrated attention to detail, organization, and accuracy in handling confidential and sensitive information.

Benefits

The position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage.

This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.

Relocation does not apply to this position.

This position is eligible for a location-based incentive. Incentive is offered if commitment is made to work on-site and to remain in specified work location for an agreed-upon timeframe.

The position is located in Santa Monica.