Planning, Senior Support

Join the Metro West New Business Planning team, supporting Distribution across the Southern California region. Lead reporting efforts, manage due dates, and contribute to region-wide planning initiatives while balancing work across the Planning organization. This role is ideal for detail-oriented professionals who thrive in a fast-paced environment and want to make a meaningful impact in clean energy.

Responsibilities

• Serve as Single Point of Contact for Planning; manage inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes, and documentation links.
• Facilitate communication between customers, planners, project managers, leadership, and cross-functional partners; support intake for new customer requests and assign Service Requests.
• Coordinate DocuSign routes, approvals, status tracking, and follow-up notifications.
• Review customer/project manager submittals for completeness; assign planner/designer resources appropriately; pull structure information, SAP data, maps, and system details.
• Create and process service requests and planner files from PIF/scope packages; preserve chain-of-custody documentation.
• Upload finalized documents and ensure proper SharePoint archiving.
• Split, package, schedule, and validate Work Orders for construction, inspection, and rotation planning; support short-cycle, same-day, disconnect/reconnect scheduling.
• Create and route bills, invoices, and contract packages; manage service orders; submit lock ring removals and track city inspections.
• Generate weekly, bi-weekly, and ad-hoc reports; validate data quality and resolve system/contract exceptions.
• Support office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.
• Ensure the protection of all physical, financial, and cybersecurity assets, and properly access and manage private customer data, proprietary information, and confidential records with the highest standards of conduct and integrity.

Requirements

• One or more years of experience in an analytical role.
• Experience with customer service, computer software, online applications, office equipment, and filing systems.

Preferred Qualifications

• Experience working in the electric utility industry.
• Experience with SAP, SharePoint, and Adobe Acrobat.
• Experience with MS Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Customer service experience.

Schedule

• Hybrid work mode: report to an SCE facility for a set number of days with the option to work remotely on remaining days.
• Primary work location: Alhambra, CA.
• Option for a 9/80 Alternate Work Schedule or 40 hours/5 days a week.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.