Planning, Senior Support

Join a high-performing team and make a positive impact in the clean energy revolution. This role supports daily Tech Planning functions, facilitates reporting and delivery, and helps reduce carbon emissions while creating cleaner air.

Responsibilities

• Serve as Single Point of Contact for Planning; manage inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes, and documentation links.
• Facilitate communication between customers, planners, project managers, leadership, and cross-functional partners; support intake for new customer requests and assign Service Requests.
• Coordinate DocuSign routes, approvals, status tracking, and follow-up notifications.
• Review customer/project manager submittals for completeness; assign planner/designer resources appropriately; pull structure information, SAP data, maps, and system details.
• Create and process service requests and planner files from PIF/scope packages; preserve chain-of-custody documentation.
• Upload finalized documents and ensure proper SharePoint archiving.
• Split, package, schedule, and validate Work Orders for construction, inspection, and rotation planning; support short-cycle, same-day, disconnect/reconnect scheduling.
• Create and route bills, invoices, and contract packages; manage service orders; submit lock ring removals and track city inspections.
• Generate weekly, bi-weekly, and ad-hoc reports; validate data quality and resolve system/contract exceptions.
• Support office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.
• Ensure the protection of physical, financial, and cybersecurity assets, and properly manage private customer data, proprietary information, and confidential records with the highest standards of conduct and integrity.

Requirements

• One or more years of experience in an analytical role.
• Experience with customer service, computer software, online applications, office equipment, and filing systems.

Preferred Qualifications

• Experience with SAP, SharePoint, and Adobe Acrobat.
• Experience with MS Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Customer service experience.

Schedule

• Hybrid work mode: report to an SCE facility for a set number of days with the option to work remotely on remaining days.
• Option for a 9/80 Alternate Work Schedule or 40 hours/5 days a week.

Benefits

Visit our Candidate Resource page for information on benefits, perks, resources, testing, and the hiring process.

Primary work location: Ventura Service Center. The successful candidate may be asked to work at alternate locations for extended periods.