Planner, Supply Chain

Job Description

The Supply Chain Planner is a crucial role in customer satisfaction & operational efficiency. It will support the Operations and Planning teams by executing daily supply chain planning, order-management, shipment-tracking, and coordination with the commercial and operations team.

PRIMARY DUTIES AND RESPONSIBILITIES

• Manage the State College planning email inbox and provide timely responses to internal customers
• Ensure product delivery dates are met and escalate risks to missed shipments. Update revised shipment dates in the ERP system.
• Process and track RMAs to ensure accuracy and proper documentation.
• Update work order release and completion dates.
• Maintain and update late codes, sales lead time metrics, and promise-date accuracy.
• Initiate and assist in continuous improvement initiatives.
• Manage the communication between Commercial Operations and Planning regarding customer delivery expectations / requirements and changes, and evaluates scheduling priorities needed to support fluctuating demands in sales and customer requirements and manages prioritizing work flow with planning’s releases to the production floor.
• Manage daily communication with production on released work orders that are critical to shipments or forecast, and provide updates to planning on action plan from production if a miss is expected.
• Manage daily with planning to ensure workorders needing released daily can be released, and if they cannot be follows up with production / purchasing on any late orders affecting daily work order releases.

REQUIRED QUALIFICATIONS

• 5+ years of experience in supply chain, production planning, or order management.
• Strong organizational and decision-making abilities.
• Proficiency with ERP systems.
• Strong analytical skills and understanding of supply-chain workflows.
• Effective communication skills across teams.
• Ability to work independently with high accuracy.

PREFERRED QUALIFICATIONS

• Experience with RMA processing or shipment coordination.
• Knowledge of Lean or continuous improvement principles.
• Customer Service experience.
• Advanced Excel or reporting tool proficiency.
• Experience in manufacturing environments.

Pay Range

$68,000 - $92,000 base salary depending on experience plus 7.5% annual bonus target