Planner / Scheduler

Job Responsibilities

• Serves as the initial point of contact for customers and tenants as it relates to facilities requests.
• Develops daily dispatch and efficient work planning tools for the facilities services team.
• Prioritizes work orders to be performed in a timely manner for multiple maintenance groups based on service level agreements (SLAs) and preventative maintenance schedules.
• Contact vendors and schedules subcontractor support of work as needed.
• Makes sure escalations and repeat service calls are monitored and alerts management to various patterns of work.
• Generates corrective and preventative work requests in the computerized maintenance management system.
• Takes tenant calls and processes work request to facilities technicians including: Manage workflow and escalation process to ensure service level agreements (SLA) are met, Report periodically on work order volumes, turn-around times, and measure productivity of workforce, Code and process facilities department invoices, Communicate work orders to technicians and resolve scheduling issues, Follows-up with requestors about work request status, expected completion and any delays, Surveys customers for satisfaction and quality auditing, Generate various standardized weekly reporting such as open and closed work order status and completion reporting.
• Maintain operational files, original equipment manufacturer specs, project close-out documents, regulatory files and other files as required by the site.
• Supports work management training and continuous improvement.
• Provides administrative support to Program Director.

Requirements

• Associates degree, high school diploma or general education degree (GED) required.
• Minimum of two years related experience in facilities operation and maintenance.
• Preferred Qualifications: Computer skills including Microsoft Office Suite with high proficiency of Excel skills - Experience in formatting and manipulating templates and formulas, Ability to write routine reports and correspondence, Ability to respond to common inquiries or issues from clients, co-workers, and/or supervisor, Ability to effectively present information to internal departments.

Working Conditions And/or Physical Requirements

• The noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.