Plan Manager - Full Service TEM

About the role

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Join a client-focused team responsible for supporting sponsored plans and strengthening relationships with existing clients. In this role, you will serve as a primary contact for assigned plan sponsors, resolve complex service and communication issues, and coordinate solutions across internal teams. You will also collaborate with sales, recordkeeping, and operations partners to support plan alignment, client retention, process improvement, and business results.

Responsibilities

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues through direct engagement with plan sponsors, customers, and internal functional teams, including money-in, money-out, and technical services.
• Participate in relationship management activities with plan sponsors and customers.
• Collaborate with