PLADS Leave Case Manager

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands.

About the role

This role is designated as a remote position. You will be expected to work from your home within the continental US. Although remote, there may be occasions when you are requested to come to the office based on business need, with advance communication.

What it takes to be successful at Aflac

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What it takes to be successful in this role

• Current knowledge of the absence management industry
• Ability to independently work in a remote environment while effectively engaging with the team
• Excellent customer service skills and ability to manage difficult and stressful situations
• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
• Ability to manage business expectations and resolve concerns by communicating status and issues
• Ability to effectively prioritize and escalate customer issues
• Ability to interpret and analyze multiple facts
• Knowledge of state and federal FMLA and ADA regulations
• Knowledge of medical disability management preferred
• Strong financial acumen
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed performance competencies

Requirements

Education & Experience Required

• High School Diploma or Equivalent
• 1 - 2 years of related experience
• Or an equivalent combination of education and experience

Education & Experience Preferred

• Associate’s degree
• Demonstrated proficiency in product-specific areas of absence management and federal and state regulations governing these products and services

Responsibilities

• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence, anticipates customer’s needs and takes action as appropriate
• Assists associates with leave of absence requests and guides them through the process
• Processes all leave of absence paperwork according to established procedures and laws
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
• Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness
• Makes recommendations to approve or deny requests for FMLA based on federal regulations
• Coordinates correspondence, forms, and other documents via the claim system
• Generates reports as required; maintains files, inputs, and analyzes data
• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
• Keeps complete records of all LOA requests and maintains tracking and analysis of data
• Participates in developing goals, objectives, and systems
• Maintains compliance with standards and federal/state regulations
• Serves as an internal reference to the team for certification requirements and processing
• Contacts providers for clarification
• Supports management with special projects as necessary

Pay

The salary range for this job is $40,000 to $58,000. This range is specific to the job and salary offers consider a wide range of factors including education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. This range does not include potential incentive pay or benefits.

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no cost to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays annually
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Other leaves of absence, if eligible, when needed to support physical, financial, and emotional well-being