PKI Service Desk Technician

Job Responsibilities

• Provide Tier I and Tier II technical support for PKI-related incidents, service requests, and security access issues.
• Respond to and resolve daily Public Key Infrastructure (PKI) and card-access support requests, including user permissions, certificate issues, account access, and application-related access problems.
• Process, issue, renew, revoke, and maintain digital certificates throughout the certificate lifecycle.
• Support SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices.
• Manage privileged user accounts, including account creation, modification, renewal, reinstatement, and deactivation in accordance with security policies.
• Monitor PKI infrastructure and associated systems to ensure operational availability, performance, and compliance with security requirements.
• Troubleshoot certificate validation, authentication, encryption, and smart card-related issues for end users and system administrators.
• Evaluate certificate health and identify issues related to expiration, revocation, trust chains, configuration, and compliance requirements.
• Aid users with certificate enrollment, installation, renewal, and recovery procedures.
• Maintain accurate records of certificate inventories, system configurations, and support activities.
• Support and process PKI service requests, escalating complex technical issues to senior engineers or administrators as required.
• Assist with routine system maintenance, software patches, upgrades, and version updates for PKI and access-control systems.
• Implement approved changes to PKI infrastructure in accordance with established change management and security procedures.
• Review system logs, alerts, and audit records to identify and resolve potential security or operational issues.
• Collaborate with cybersecurity, network, server, and application teams to troubleshoot and resolve PKI-related incidents.

Qualifications

• A U.S. Citizen with an active DoW Secret Clearance.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• An Associate degree in Computer Science, Information Systems, Information Technology, or a related field, or a minimum of two (2+) years of relevant experience supporting enterprise IT systems.
• Experience supporting Public Key Infrastructure (PKI) environments, including troubleshooting certificate, authentication, access, and encryption-related issues.
• Experience monitoring, maintaining, and assessing the performance, availability, and security of PKI systems and services.
• Knowledge of cybersecurity principles, identity and access management, and best practices for protecting sensitive data and PKI infrastructure.
• A Current Computing Environment (CE) certification, or the ability to obtain the required certification within 90 days of hire.

Preferred

• A Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related technical discipline.
• Experience supporting information technology systems within a Department of Defense (DoD) or other regulated government environment.
• Demonstrated troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues in mission-critical environments.
• A self-motivated professional with the ability to work independently and manage multiple priorities with minimal supervision.
• Experience providing technical support and customer service for mission-critical systems, including support for senior leaders and VIP users.
• Strong written and verbal communication skills, with the ability to effectively interact with technical and non-technical stakeholders.
• Excellent organizational skills, attention to detail, and the ability to prioritize competing requirements in a fast-paced operational environment.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.