Pittsburgh Market Retail Leader

About the role

The Market Retail Leader (MRL) sets the culture for the market, serving as a strategic leader responsible for driving business performance, client experience, and talent management across a defined geographic area. This role leads a team of Area Retail Leaders (ARLs) and partners cross-functionally to ensure alignment with organizational goals.

Responsibilities

• Embody a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Provides strategic leadership across the market by driving client growth, revenue, and financial wellness outcomes through the execution of sales strategies, client experience initiatives, and operational priorities.
• Understands the competitive landscape of the market by leveraging market intelligence to recognize opportunities and address challenges, ensuring strategies are agile and responsive to competitive trends.
• Meets or exceeds established client growth and profitability goals by ensuring the branch retail teams are using Financial Wellness as the core of how we deliver exceptional client service and help clients meet their financial goals.
• Accountable for Key@Work success for their market, serving as the primary champion and strategic driver. Leads ARLs and BMs to achieve success in Key at Work by setting clear expectations, coaching for results, and ensuring consistent execution.
• Conducts monthly Market Health calls, with a dedicated focus on all aspects of talent management. These calls emphasize human capital initiatives, employee engagement, recruiting strategies, and the development of talent pipelines across the market.
• Cultivates a culture of a disciplined approach to human capital by ensuring consistent performance management practices and accountability across all branches and ARLs. Ensures ARLs hold each branch team responsible for performance, talent acquisition, development, and retention.
• Takes a leadership/quarterback role in the partnerships with Key Investments Services (KIS), Business Banking and Home Lending. Show coaching through observations, client calls and huddles. Champions the development of Small Business acumen, the Mass Affluent growth strategy, and a high level of Community involvement.
• Manages risk-related matters within their market, consistently making informed decisions that protect the bank’s interests. Ensures effective operational risk management, upholding regulatory, security, and internal control standards, and proactively addressing compliance requirements.
• Represents the market in regional initiatives and contributes to enterprise-wide projects and best practices, serving as the Regional Retail Leader (RRL) backup as needed.

Requirements

• High School Diploma (required)
• Bachelor's Degree in Business/Financial related field or relevant work experience (required)
• 5+ years Managing/leading in an area capacity – managing managers of teams (required)
• 5+ years Served in leadership roles with expanded responsibilities and growing complexity (required)
• Consistent track record of meeting and or exceeding sales performance goals, including ability to coach team to meet designated goals (required)
• Leads and Owns partnerships to drive team results (required)
• Proven ability and desire to think beyond primary LOB and team for the benefit of the greater organization (required)
• Deep understanding of financial products, to include an understanding of financials (P&L), credit and lending practices and business banking (required)

Qualifications

• Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
• Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients’ financial wellness goals, leveraging system-generated lead lists, walk-ins, and professional contacts.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Evaluating clients' financial data to understand their financial health, identify trends, and make informed recommendations for improving their financial wellness.
• Identifying and pursuing opportunities to grow the client base, build relationships with potential clients, and expand the bank's market presence.
• Taking responsibility for one's actions and decisions, ensuring that tasks are completed accurately and on time, and owning up to mistakes to maintain trust with clients and colleagues.
• Placing the client at the center of all decisions and actions, understanding their needs, and providing tailored financial solutions to enhance their overall experience and satisfaction.
• Clearly and effectively communicating complex financial concepts to clients in a way that is easy to understand.
• Identifying and resolving issues that may arise in client relationships or financial plans.
• Building a network of contacts within the industry to generate referrals and new business opportunities.
• Analyzing financial data and market trends to make informed recommendations and decisions.

Skills

• Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
• Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients’ financial wellness goals, leveraging system-generated lead lists, walk-ins, and professional contacts.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Evaluating clients' financial data to understand their financial health, identify trends, and make informed recommendations for improving their financial wellness.
• Identifying and pursuing opportunities to grow the client base, build relationships with potential clients, and expand the bank's market presence.
• Taking responsibility for one's actions and decisions, ensuring that tasks are completed accurately and on time, and owning up to mistakes to maintain trust with clients and colleagues.
• Placing the client at the center of all decisions and actions, understanding their needs, and providing tailored financial solutions to enhance their overall experience and satisfaction.
• Clearly and effectively communicating complex financial concepts to clients in a way that is easy to understand.
• Identifying and resolving issues that may arise in client relationships or financial plans.
• Building a network of contacts within the industry to generate referrals and new business opportunities.
• Analyzing financial data and market trends to make informed recommendations and decisions.

Benefits

This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Pay

This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually.

Schedule

Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.