Market Retail Leader

Job Summary

As a Market Retail Leader, you will motivate, coach, and support the vision of providing outstanding customer service and performance by leading a team of Personal Bankers and Customer Service Representatives in outlying bank locations. You will be providing and performing the items below as a core part of your daily accountabilities.

Essential Functions

• Ability to extract and anticipate unmet customer needs through techniques that result in a holistic understanding of financial health of customer.
• Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products suggested.
• Participating in Customer Relationship reviews with your supervisor for coaching opportunities and or accolades on performance.
• Implementing and holding team accountable for customer facing programs to inspire engagement.
• Coach, develop, and support to drive results.
• Demonstrate excellent written and verbal communication in one-on-one settings as well as large group presentations.
• Facilitate community engagement and education within the markets.

Customer Experience

• Ability to extract and anticipate unmet customer needs through techniques that result in a holistic understanding of financial health of customer.
• Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products suggested.
• Participating in Customer Relationship reviews with your supervisor for coaching opportunities and or accolades on performance.

Concierge

• Implementing and holding team accountable for customer facing programs to inspire engagement.
• Coach, develop, and support to drive results.
• Demonstrate excellent written and verbal communication in one-on-one settings as well as large group presentations.
• Facilitate community engagement and education within the markets.

Community Involvement

• Participate in a variety of Community Service opportunities while encouraging staff participation.

Personal Competency Development

• Remain educated on bank products and services, as well as new developments and trends in the retail banking market; identify potential new customer opportunities.
• Manage retail team(s).

Education & Experience

• Bachelor’s degree and/or 5+ years of related experience in a sales management role, working with high performance sales teams.
• Experience with sales and new business development in conjunction with meeting/exceeding individual and team goals.
• Experience managing multiple bank locations.
• Strong financial acumen, including knowledge of banking industry, products, and regulatory understanding; complying with policies and procedures.
• Experience leading or participating in events and activities for local networks or professional organizations.
• A commitment to professional and ethical behavior.

Advanced Interpersonal Skills

• Ability and experience in navigating change.
• Ability to lead, coach, motivate, and develop staff.
• Excellent verbal and written communication; communication proficiency.
• Patience and understanding.
• Detail-orientated; thorough.
• Ability to handle high-stress situations.

Self-Motivated

• People Management Skills.
• Highly organized.

Benefits

• We offer the opportunity for career growth and development in a professional and pleasant working environment.
• We offer a competitive salary and exceptional benefits package including:
• Health Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage.
• Dental Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage.
• Health Savings Account.
• Life Insurance for the employee and family.
• Paid Vacation and Sick Time.
• Retail Plan Options.
• Additional Perks and Benefits.