Pit Technician Encore Boston Harbor

About the role

Encore Boston Harbor is a luxury global destination gaming resort located on the waterfront along the Mystic River and connected to Boston Harbor. It features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, an ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. The Pit Technician position is part of the gaming floor team.

Job Responsibilities

• Adheres to all Encore Boston Harbor core values and property and department standards.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Fulfills all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of service.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Repair and maintain table games equipment, including shufflers, tables, wheels, baccarat shoes, and other items.
• Respond to needs from table games supervisors.
• Comply with all gaming regulations and standards.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Age, Gaming And Certifications

21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education And/or Experience

• A high school degree or equivalent required.
• Hospitality or casino experience preferred.
• Minimum 1 year of experience required.
• Outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information.

Mathematical Skills & Reasoning Ability

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands

• Regularly required to talk and hear.
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment

The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Reliable, consistent, and punctual attendance is required.