PIP Manager - Courier Delivery

About the role

This isn't your average claims role — you'll be a driving force behind how we operate, grow, and deliver. Here's what that looks like day to day:

• Stay flexible and agile — you'll move between hands-on claims handling and coaching your team, pivoting in real time as things come up. No two days look the same.
• Set the standard — you'll own best practices across the full claims lifecycle, from intake and investigation all the way through settlement and recovery.
• Be the bridge — you'll make sure your team and your clients are always on the same page, keeping the claims experience smooth and consistent.
• Be someone people count on — hitting goals, clearing obstacles, and being the person your team turns to when things get complicated.
• Build something great — you'll help bring in, develop, and keep great people while creating an environment where everyone actually wants to show up and do their best work.
• Drive the conversation — you'll put together reports and analyses for clients, spot trends, and help them think about how to get ahead of losses.

What you'll do

This isn't your average claims role — you'll be a driving force behind how we operate, grow, and deliver. Here's what that looks like day to day:

• Step up when it counts — when the Director or VP is out, you've got it covered.
• Make new people feel at home — you'll lead onboarding and help new hires get plugged in from day one, both on the tools and the culture.
• Be the go-to — first-line questions, escalations, roundtables — people know they can come to you.
• Carry real authority — you'll have increased reserve and payment authority and a hand in moderate file reviews.
• Keep the team sharp — you'll spot trends and bring the right topics to Huddles and Elevated Claims Experience Workshops.
• Put the customer first, always — you'll be one of the loudest voices in the room when it comes to keeping the team focused on delivering for customers.

Qualifications

• Minimum of 10 years of insurance claims experience in the Delivery/Courier space with PIP with a minimum of 5 years of leadership experience with a preference for experience managing in a remote environment; this would include leading leaders such as team leads or supervisors
• Minimum of 3 years of leadership experience on point and concentrated in Personal Injury Protection, preferably handling NJ, and other states (TX, NY, MI, GA, included is a plus); more than one state is needed. NJ experience is highly preferred.
• Active insurance adjuster's license by way of a designated home state; home state license required if home state license is available
• Willing to obtain all licenses within 60 days, including completing state required testing
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!