PINK Manager-Pheasant Lane

About the role

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Key Responsibilities

• Drives the overall customer and brand experience within the PINK Business.
• Ensures both product presentation and selling behaviors reflect the Brand’s guidance and objectives.
• Owns visual execution within their line of business by translating brand direction into clear priorities and daily actions.
• Drives product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience.
• Provides category-level performance insights, leveraging company tools and reports.
• Maintains sales floor and fitting room standards (if applicable).
• Manages the talent lifecycle, including interviewing and hiring decisions, performance management, and the Store Manager’s direct reports, as assigned, including PINK Supervisors and/or Selling Associates.
• In higher volume or more complex environments, leads the performance and direction of the business.

Store Leadership Expectations

• Leads and demonstrates company values.
• Executes the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaches and develops associates.
• Executes Daily Work Force Management actions to manage labor hours.
• Maintains visual merchandising standards.
• Collaborates with Sales Leadership Teams to ensure seamless execution.
• Leads and models behaviors that link to leadership competencies.
• Demonstrates and leads company policy and procedures.
• Performs additional duties, as assigned, including floorset mapping and execution, product launch support, brand education, and shipment processing.

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Experience with influencing cross-functional partners in informal and formal settings.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.