PICU Clinical Support Coordinator

About the role

The Clinical Support Coordinator supports high quality, patient-centered care by directing and providing feedback, guidance, and mentoring to new graduate nurses and/or nurses that are transitioning to a new specialty. The role supports multiple units, providing direction, education, and accountability on the hospital’s standard of nursing practice, policies, and procedures to ensure compliance with all accrediting and regulatory agency requirements.

Responsibilities

• Performs rounds on each nursing unit, continuously observing, evaluating and assessing the quality of patient care, and identifying nursing educational needs.
• Escalates concerns about nursing skills, patient care, policies, processes, and equipment as appropriate.
• Utilizes skills of observation. Provides feedback on nursing assessments, nursing diagnosis, planning, intervention, and evaluation of patient care.
• Provides feedback and mentoring on patient assessments and care planning. Provides assistance with performing or troubleshooting specific skills.
• Maintains IMobile phone for easy contact by new graduates or nurses within scope of support. Tracks requests to identify most commonly requested skills for purposes of enhancing orientation & education.
• Fosters teamwork and contributes to achievement of team goals. Attends rapid responses and codes as needed, to observe, provide feedback, and debrief, facilitate education, direction, coaching before, during and after the rapid response or code as indicated.
• Shares knowledge/expertise and assists co-workers.
• Serves as an example of professional nursing practice and promotes pride in nursing for the organization, the community, and the health care industry. Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
• Directs and ensures that nurses within scope of support have a clear understanding of how to integrate patient experience behaviors into quality, safety, and nursing practice. Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications, and escalates care concerns appropriately.
• Participates as an engaged, active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues. Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.
• Serves as a mentor and direct support for nursing colleagues. Fosters teamwork and contributes to the achievement of team goals. Provides input and recommendations for discipline for those nurses within the scope of support. Provides input and participates in performance evaluations for those nurses within the scope of support.
• Seeks opportunities to impact the growth of the organization by promoting excellence in patient experience and providing high quality care to the patients served. Encourages physician engagement by elevating care of the workforce and mitigating escalations.

Qualifications

• Bachelor's Degree in Nursing is Required
• Master's Degree in Nursing or related field is Preferred
• 2+ years' experience as an RN in a PICU setting is Required
• 1+ years' experience in a leadership role is Preferred
• 1+ years' experience as a preceptor is Preferred

Skills

Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.