Pickleball Welcome Center Attendant

Responsibilities

• Greet members and guests professionally, cordially, and enthusiastically as they enter and leave the Pickleball Center.
• Learn and use members’ names and become familiar with their needs to provide personalized and efficient service.
• Use Listen First skills during interactions with members, guests, volunteers, and coworkers.
• Verify membership upon entry, confirm memberships are current in the membership database, and properly record facility access.
• Manage indoor court reservations, check-ins, and open-play rotation systems (such as paddle-stacking rules or court challenge boards) to ensure fair court flow and timely transitions.
• Assist program leaders with check-ins, participant rosters, and court assignments for indoor leagues, clinics, and tournaments.
• Inform players of facility policies, indoor non-marking court shoe requirements, and safety guidelines.
• Answer telephone calls within three rings using appropriate phone protocol.
• Provide accurate information regarding Pickleball Center facilities, programs, services, and schedules.
• When unable to answer an inquiry, obtain the individual’s contact information and ensure timely follow-up by the appropriate staff member.
• Properly transfer calls and take accurate messages for unavailable staff.
• Address questions, concerns, and negative feedback courteously and professionally.
• Communicate member suggestions and concerns to the appropriate supervisor.
• Process payments, program and facility registrations, and applicable fees accurately and in accordance with YMCA policies and procedures.
• Complete end-of-shift reports and ensure all paperwork and monetary transactions reconcile accurately.
• Keep the Welcome Center Desk attended except in a true emergency.
• Execute routine opening and closing procedures, including securing the Welcome Center, managing indoor court lighting, and ensuring court nets and dividers are properly positioned.
• Inspect indoor courts routinely for safety hazards, such as condensation, moisture, or stray balls, and promptly dry or clear court surfaces to prevent injuries.
• Respond to emergencies promptly and professionally according to YMCA procedures.
• Provide basic first-aid supplies as appropriate, complete required accident and incident reports, and notify senior staff.
• Create a positive and nurturing environment that promotes youth development, healthy living, social responsibility, teamwork, leadership, initiative, and good judgment.
• Support member engagement by communicating YMCA programs and services and encouraging participation.
• Participate in and support the Annual Campaign.
• Provide timely feedback to the supervisor regarding member needs, program operations, facility concerns, and opportunities for improvement.
• Participate in required trainings, workshops, seminars, and professional development opportunities.
• Maintain a professional appearance consistent with YMCA standards, including required staff shirt and name tag and appropriate attire.
• Report to scheduled shifts and programs on time and remain for the entire scheduled shift unless coverage has been properly arranged