Guest Attendant

About the Role

Hotel Management & Consulting is seeking a positive, professional, and problem‑solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

Responsibilities

• Front Office Operations: daily property operations including reservations, renewals, check‑outs, and check‑ins; review and approval of front office paperwork and reports.
• Guest Services: ensure guest needs are met, conduct tours for potential guests, close sales, and fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: wash, dry, fold, and organize linens and towels; maintain a clean and organized laundry area.
• Cleaning & Maintenance: perform cleaning tasks such as vacuuming, dusting, and sanitizing public areas; ensure cleaning supplies are stocked and distributed.
• Sales & Marketing: assist with in‑house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: follow property emergency procedures and ensure security needs of the property and guests are met.
• Other duties as assigned.

Requirements

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem‑solving skills.
• Proactive in solving problems.
• Willingness to work a changing schedule.
• Physical ability to kneel, squat, stand, sit, bend, and twist for long periods; lift, push, pull up to 20 lb regularly and occasionally up to 50 lb.

Benefits

• Medical, dental, and vision coverage for full‑time employees.
• Paid time off.
• Employee Assistance Program.
• Career growth opportunities within the company.
• DailyPay access for flexible pay options.

Pay

Hourly rate dependent on experience.