Physician Support Representative

Responsibilities

• Serves as backup support for the Referral Coordinator, Prior Authorization Specialist, and frontend support.
• Reviews electronic chart work queues, in baskets and pools for continual management and triaging.
• Schedules outgoing referral requests.
• Reviews and manages order and order information queues, coordinates outgoing consult requests in the work queue, obtains prior authorizations when applicable.
• Obtains outside medical records.
• Manage cancelation list and reschedule reports.
• Review schedules for availability.
• Manage provider and sleep lab schedules.
• Receives incoming patient telephone calls for attending (s), fellow (s) and nurse practitioner(s) via eRecord or Access Center transfer call, managing and/or resolving various scheduling/coordination issues and answering questions as needed.

Requirements

• High School diploma and 2 years of relevant experience required
• Or equivalent combination of education and experience required

Qualifications

• Demonstrated customer relations skills required.
• Medical terminology knowledge preferred.
• Experiences with surgical/appointment scheduling software (such as Flowcast) and electronic medical records preferred.

Benefits

The University of Rochester offers a comprehensive benefits package which includes:

• Health Insurance
• Retirement Savings Plan
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• Employee Assistance Program

Pay

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Schedule

Scheduled Weekly Hours As Scheduled