Physician Support Representative

About the role

The University of Rochester is defined by a deep commitment to Meliora - Ever Better, with values including equity, leadership, integrity, openness, respect, and accountability. This role is part of the Neurology Department and Medication Access Specialist team, located at 919 Westfall Rd, Bldg C, Rochester, New York.

This is a full-time position, scheduled for 40 hours per week, with a compensation range of $20.30 - $27.41 per hour. Individual salaries will be determined based on factors including market data, education, experience, qualifications, expertise, and internal equity considerations.

Responsibilities

Performs complex secretarial and administrative duties in a fast-paced Outpatient Neurology Infusion center, with minimal direction and considerable latitude for independent judgement. Responsibilities include routine and non-routine duties requiring complex decision making and advanced clerical skills, as well as outstanding proficiency in an Outpatient Infusion Center.

• Scheduling multiple complex Infusion Center appointments, working closely with the Infusion Center nurses and Medication Access Specialists.
• Updating scheduling changes as they occur.
• Scheduling all infusions at both Strong Memorial Hospital AC-1 and Westfall Rd Bldg C.
• Answering incoming patient calls to schedule appointments and answer non-clinical/medical patient questions.
• Making outgoing phone calls to schedule subsequent infusions, remind patients of upcoming infusions, and review pre-infusion checklists.
• Conducting phone interviews with patients to collect additional information and determine priority of appointment.
• Assisting patients to schedule follow-up appointments and other procedures within the department's divisions.
• Coordinating cross-departmental appointments and external infusion centers and home infusion agencies as needed.
• Providing administrative support to the Infusion Center charge nurse and treatment center nurses.

Requirements

• High School diploma and 2 years of relevant experience required.
• Or equivalent combination of education and experience.
• 3 years of secretarial and office experience, including 1 year in a position that demonstrated the ability to work with minimum supervision and direct an office operation, preferred.
• Medical Terminology, experience with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred.

Skills

• Demonstrated customer relations skills required.