Physician Referral Specialist-FT

About the Role

This position is responsible for coordinating patient referrals to Ochsner Health from referring physicians and practices. The role involves answering calls from the physician referral call line, scheduling appointments, and providing follow-up while delivering exceptional customer service. The successful candidate will collaborate with resources such as the Regional Referral Center and the organization's On-Call service.

Responsibilities

• Manages incoming call volume from referring physicians and practices.
• Schedules appointments and procedures as requested, partnering with internal departments and leaders to establish new patients.
• Develops tools to track and measure success.
• Works collaboratively with Physician Liaison Representatives, the Regional Referral Center, and the organization's On-Call service.
• Represents the organization as a subject matter expert to meet the needs of referring physicians and practices.
• Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance.
• Other related duties as required.

Requirements

• High School diploma or equivalent (required).
• Bachelor's Degree (preferred). Additional degrees, business training experience, and/or certifications may be combined to meet minimum qualifications.
• 4 years of experience in appointment scheduling, customer service, or a related field (required).
• Computer skills and dexterity required for data entry and retrieval of patient information.
• Proficiency with Windows-style applications and keyboard.
• Effective verbal and written communication skills, with the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Skills

• Strong written and verbal communication.
• Proficiency with various software packages specific to the role.
• Manual dexterity and ability to sit for prolonged periods.
• Ability to stoop, bend, reach, and grab with arms and hands.

Physical and Environmental Demands

• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Must be able to sit for prolonged periods of time.
• Must be able to stoop, bend, reach, and grab with arms and hands.
• Normal routine involves no exposure to blood, body fluid, or tissue, and incumbents are not called upon to perform or assist in emergency care or first aid.
• No occupational risk for exposure to communicable diseases, though there may be occupational risk for exposure to hazardous medications or hazardous waste within the healthcare setting.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.