Physician Office Specialist

Responsibilities

• Greets patients at arrival for appointments, initiates appropriate paperwork. Completes patient registration, insurance verification, collection of patient insurance co-payments, collects patient outstanding balances, establishes patient payment plans, ensuring accuracy of information placed in information systems and billing systems. Works electronic medical record work queues to correct registration errors.
• Responsible for electronic and manual insurance verification and processing of insurance paperwork. When necessary obtains pre-authorization from insurance companies. Interacts with physician offices and other third parties to obtain all necessary paperwork.
• Updates patient chart electronic or paper r, obtaining patient signatures on necessary documents, files paperwork, notifies appropriate clinical associates of patient arrival.
• Answers multi line phone system, screens calls for office associates, directing to appropriate office associate, ensures appropriate phone coverage using a computerized system.
• Provides general office and clerical support for office as assigned by Office Supervisor and or Manager, to include but not limited to: faxing documentation to referring physician offices, completion of disability forms, FMLA forms, Attorney request letters for reports, patient record releases, Industrial C-9s, C-84s, C-86s, Medco 17s, Industrial appeal paperwork and retroactive C-9s.
• Works Industrial claims in the electronic medical record system, to include but not limited to: attachment of requested dictation to claims, addition of diagnosis allowances and authorization numbers
• Assists in keeping patient charts organized and filed, including scanning and docutrack information into EMR
• Attends staff meetings
• Attends continuing in-house education seminars for further education as needed

Qualifications

• High School or GED (Required)
• 1-2 years previous secretarial Experience in health care or medical office or one to two years related Experience and/or training; or equivalent combination of and Experience

Work Shift

Day

Scheduled Weekly Hours

40

Department

OPGP PCP IM Polaris