Medical Office Specialist - Physician Practice

About the role

The Medical Office Specialist plays a crucial role in the outpatient medical office, supporting the team and ensuring patients receive the best care, satisfaction, and experience.

Responsibilities

• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors.
• Communicates potential patient satisfaction issues to direct leaders.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Manages patient check-in/check-out process.
• Obtains and verifies required demographic information (date stamp and/or copy insurance card).
• Collections copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in EMR; Depending on specialty, may include downloading specific health data into EMR; Provides assistance to patients as needed (e.g., e-check in, iPad, kiosks, etc.).
• Maintains the electronic medical records system (EMR) to support the practice including but not limited to scheduling; cancellations; reconciling registration errors; providing referral information, etc.; escalates appropriately to ensure optimized provider scheduling.
• Receives and directs all communication courteously and consistently (EMR, phone, email, RightFax, etc.) which may involve the interpretation of routine policies and procedures. Resolves routine matters that do not require the intervention of the department manager and escalates all others timely and appropriately.
• Reviews and distributes daily mail correspondence to appropriate staff in a timely manner. Prepares documents and files reports as necessary. Must be able to maintain patient confidentiality.
• Prioritize and follow up with peers to ensure all tasks are complete to deliver high-quality patient care. May go over procedure preparation and instructions with patients as needed.
• Reconciles all forms of payment for accurate daily bank deposit. Signs and dates completed daily cash/payment receipts.
• Responsible for overall front end needs; escalates issues to Practice Manager or designee e.g., low office supply inventory, peripheral equipment needs, etc.
• Travel may be required to provide coverage at other locations.
• Other duties and/or projects as assigned.

Qualifications

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations. Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.