Physician Office Scheduler

About the role

The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices. Now hiring for PART TIME - Benefits Eligible! Part time shifts available (no weekend requirement): Early Shift: Monday & Tuesday 8am-4:30pm CST + 1 half day 8am-12pm CSTStandard Shift: Monday & Tuesday 8:30am-5pm CST + 1 half day 1:30pm-5:30pm CSTMid Shift: Monday & Tuesday 10:30am-7:30pm CST + 1 half day 3pm-7pm CST

Responsibilities

• Answering incoming calls in a timely and professional manner
• Scheduling all patient appointments for the physician practices including cancellations and changes
• Insurance verification and verification of patient demographics
• Selecting accurate insurance carrier plans and informing the patient of any carrier that is out of network
• Providing Good Faith Estimates upon patient request

Qualifications

• One year of call center customer service experience highly preferred
• This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
• This position will require you to be on the phone 95% of your day.
• Must be able to handle high inbound call volumes and meet daily metrics

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Pay

Salary range: $15.00 - $18.00 per hour

Schedule

Part time shifts available (no weekend requirement): Early Shift: Monday & Tuesday 8am-4:30pm CST + 1 half day 8am-12pm CSTStandard Shift: Monday & Tuesday 8:30am-5pm CST + 1 half day 1:30pm-5:30pm CSTMid Shift: Monday & Tuesday 10:30am-7:30pm CST + 1 half day 3pm-7pm CST

Training

Qualified candidates must be able to train Monday - Friday 8am-4:30pm CST for the first 3 weeks.

Location

This position will require you to be on the phone 95% of your day. Must be able to handle high inbound call volumes and meet daily metrics

Company Information

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

HCA Healthcare

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals!