Physician Office Practice Manager

About the role

Use your experience as a Practice Manager or Clinic Nurse to assist physician offices across Arizona, California, Nevada, Hawaii, and the U.S. Pacific Territories to improve their quality improvement initiatives. This is an opportunity to work from home, leveraging your knowledge and expertise to impact hundreds of physician offices.

The Physician Office Practice Manager serves as a member of the project team responsible for implementing clinical quality improvement (QI) activities with outpatient clinical practices (physician offices) for clinical care and chronic disease quality improvement projects. Responsibilities include generating clinical quality reports from various electronic health records (EHR), analyzing data to identify care gaps, assisting with reporting quality measures, and providing process improvement interventions to close gaps in day-to-day workflow.

Responsibilities

• Apply direct working knowledge of the day-to-day operations of a clinical practice.
• Demonstrate strong operational knowledge in the Quality Payment Program and value-based models.
• Engage and provide assistance to Accountable Care Organizations (ACOs), Federally Qualified Health Centers (FQHCs), and independent provider offices for QI projects.
• Demonstrate proficiency in Merit-based Incentive Payment System (MIPS), Alternative Payment Model (APM), and/or Healthcare Effectiveness Data and Information Set (HEDIS) reporting requirements.
• Work with Electronic Health Records (EHR), registries, and/or health information exchange (HIE).
• Utilize problem-solving techniques and QI methods (e.g., Root Cause Analysis, Plan-Do-Study-Act/Adjust (PDSA), workflow redesign, data trending, and analysis) to demonstrate how current processes may create or ease system bottlenecks.
• Provide educational support to providers on reengineering existing processes or designing new ones to improve performance and documentation on quality indicators below standards.
• Communicate regularly with providers to inform them of project goals and ascertain their needs for technical assistance from HSAG.
• Assess providers' EHR systems and barriers to QI and reporting of quality measures to determine appropriate interventions; research and develop resources to support these interventions.
• Understand medical billing and coding terminologies (e.g., ICD-10, CPT, HCPCS) to assist with medical claims submission of quality measures.
• Write reports and document interventions using tools such as SharePoint.
• Meet project deadlines, which may require occasional extended work hours.
• Contribute to occasional Requests for Proposals or Success Stories.
• Perform other tasks and assignments as directed by the supervisor.
• Work independently.

Requirements

• Bachelor’s degree in Business, Management, Nursing, or Public Administration.
• Four years of leadership, management, or clinical care experience in a physician practice or a specialty/multi-specialty physician group.

Skills

• Proficiency in MIPS reporting requirements.
• Understanding of the changing healthcare marketplace, especially technology diffusion in physician offices.
• Proficient in Microsoft Office.
• Strong oral and written communication and interpersonal skills.

Work Environment

This is a remote position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.