Physician Office Manager

About the role

The Office Manager is responsible for overseeing day to day operations in a physician’s office, maintaining and increasing patient flow and physician productivity, ensuring practice, physicians and staff are compliant with state and federal guidelines as well as the guidelines of CRMG, maintaining reducing costs and expenses, ensuring timely documentation, coding and charge entry, accounts payable, payroll entry, budget creation and employee management.

Responsibilities

• Supports the hospital's mission to provide consistent, quality health care services by demonstrating respect for all patients, families, guests, fellow employees and medical staff.
• Displays courtesy and sensitivity when interacting with customers, peers and others.
• Effectively relates any customer input with regards to customer service to the appropriate person.
• Keeps patient, family members informed as it relates to patient care, always maintaining confidentiality.
• Participates on committees, meetings, in-services and activities that support CRMG as assigned by Director.
• Assists all CRMG physicians with EMR troubleshooting.
• Interviews, hires and terminates employees on an as needed basis.
• Maintains documentation of disciplinary issues.
• Recommends short- and long-term goals for CRMG to the director.
• Prepares and supports a yearly budget and makes recommendations for growth.
• Helps maintain facility and equipment to ensure cleanliness, sterility and operational ability at all times.
• Ensures practice is following CRMG, HIPAA and state and local rules and regulations.
• Evaluates need for new/different items relative to competitive trends and needs of the community and practice.
• Coordinates the practice's contracted service providers (Lab, Radiology, Housekeeping, etc.).
• Communicates effectively and professionally with patients, families and coworkers.
• Interacts with others in a positive, respectful and considerate manner.
• Promotes effective communication among the facilities business office, clinical areas and hospital staff.
• Promotes cost containment and efficient use of facility resources.
• Analyzes work area and makes recommendations for potential cost-effective improvements.
• Oversees business office functions to maintain efficiency.
• Monitors payroll and benefits program for accuracy, timeliness, cost effectiveness and compliance with state and federal regulations.
• Implements approved human resource policies and procedures according to applicable state and federal laws.