Physician Office Coordinator– Full-Time (80 hours per pay period)| Bronson Urology and Continence Specialist – Kalamazoo

About the role

The Physician Office Coordinator coordinates and supervises the clerical support staff and their functions for the practice. This position supports providers in all clerical duties and supports the Practice Manager by providing continuity of leadership day-to-day. The role acts as a role model, mentor, coach and resource person to the staff to ensure all practice standards are maintained and to encourage a team environment.

Responsibilities

• Assisting the Practice Manager in attracting, developing, maintaining, and retaining qualified staff members
• Assisting with hiring, orientation, monitoring and evaluating performance, problem solving, employee counseling, staffing and payroll
• Resolving issues concerning day-to-day office operations, including scheduling, registration, billing, and coding
• Ensuring confidentiality is maintained
• Serving as a contact for internal and external customers
• Creating an environment that fosters positive customer service and meets all quality standards
• Implementing new and monitoring ongoing processes
• Providing opportunity for leadership succession
• Coordination of day-to-day clerical practice operations
• Supervision of practice clerical staff
• Education and training of practice clerical staff
• Participating in the creation, review, and administration of policies and procedures, and ensuring all policies, procedures, and guidelines are followed by practice clerical staff
• Participating in employment functions including hiring, orientation, and corrective action
• Supervising clerical, billing, payment collection, and coding functions of the practice
• Effectively using problem solving skills
• Coordinating staff schedules, personnel policy issues, office supplies, phone system, Practice Management System, property security and maintenance, scheduling of meetings in coordination with Practice Manager
• Resolving patient complaints in a diplomatic and timely manner
• Other duties as assigned, including coverage for clerical staff

Qualifications

• Associate's degree in Business or related field and/or 1-2 years equivalent combination of education and experience required
• Current Michigan LPN License, or Medical Assistant Registration/Certification, or Certified Professional Coder preferred (must be in good standing and valid in the state of Michigan)
• Requires a skill level that encompasses all clerical aspects of practice management
• Demonstrated ability to work with and lead a variety of people
• Demonstrated independent decision making ability and able to work with customers in challenging situations
• Knowledge of computerized systems including word-processing, spreadsheets, and healthcare-based systems (i.e. practice management system)
• Ability to read, interpret, and analyze data from various computer systems
• Advanced knowledge of ICD-9 CPT coding and insurance billing
• Must possess excellent personal computer skills
• Ability to establish effective working relations with office staff and employees in a team environment
• Ability to maintain positive rapport with all levels of leadership and influential healthcare partners (i.e. providers and community)
• Must maintain the highest level of confidentiality and may require the use of significant tact in order to handle sensitive matters
• Ability to give easily understood directions
• Requires a high level of self motivation, strong initiative and effective communications skills
• Work which produces high levels of mental/visual fatigue, e.g., interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time, the operation of and full attention to a personal computer or CRT between 40 and 70 percent of the time
• The job produces some physical demands typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects

Schedule

First Shift, Full-Time (80 hours per pay period), Scheduled Weekly Hours: 40