Physician Liaison

Position Summary

The Physician Liaison is responsible for the recruitment and provision of new patients to the assigned offices by creating and nurturing relationships with a variety of external referral sources.

Key Responsibilities

• Develops and grows strong relationships with direct referral sources through scheduled account visits to recruit new patient referrals.
• Conduct face-to-face sales calls and presentations to referral sources, introducing ENT and Allergy services and new service lines.
• Obtains, interprets, and analyzes physician referral data to optimize sales effectiveness and prioritize sales and logistics plans.
• Leverages the CRM to develop and maintain an effective field activity tracking system to document calls, call notes, and other activities.
• Promotes and participates in community awareness through events and outreach.
• Defines and continuously refines the competitive landscape and value proposition of the assigned practices.
• Solves physician customer service calls, taking initiative to make decisions within authorized scope of responsibility, or directing decision making to the proper authority.
• Provides timely follow-up on specific questions, areas of interest, and/or concerns expressed by referral sources.
• Facilitates introduction of new referring physician & relevant support staff to assigned practices.
• Ensures all new referral sources receive appropriate and timely educational information.
• Works with organization’s leadership on referral source retention & growth strategies.
• Prepares monthly and quarterly reports and reviews findings with the physicians & leadership.
• Aids in identifying referral growth strategy, setting referral growth goals, calculating referral forecasts, and creating plans toward increased market penetration.
• Actively demonstrates commitment to providing excellent customer service.
• Participates in educational activities/self-development to enhance professional growth.
• Maintains professional appearance and conduct as established by the organization.
• Encourages and maintains confidentiality in all interactions with physicians/providers.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retail Contribution Program - 401(K) Match

Requirements

• Bachelor’s Degree OR Associates degree with minimum of 2 years of sales/healthcare experience (required).
• Healthcare sales and/or marketing experience required, pulmonology, urgent care, primary care, pediatrics and endocrinology experience a plus.
• Experience with Contact Management Systems a plus.
• Possess excellent face-to-face communication skills.
• Disciplined to work independently, closing new leads and following up on existing leads.
• High-level of energy, drive, and public relations confidence.
• Ability to multi-task in a fast pace environment while recognizing and determining priorities.
• Excellent organizational and time management skills.
• Ability to communicate effectively, both orally and in writing.
• Must have strong working knowledge of computer and Microsoft Office programs.
• Must follow professional dress code.

Summary

Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.

SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.