Physician Liaison

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

About the role

This field-based position serves as the primary connection between Giving Home Health Care, our patients, and their healthcare providers. The ideal candidate combines medical-office knowledge with strong relationship-building and sales skills. This individual must be comfortable meeting with physicians and clinical staff, attending patient appointments, communicating persuasively, managing a high volume of paperwork, and following requests through to completion. This position requires independence, consistent follow-up, local and regional travel, and a strong commitment to achieving measurable results.

Responsibilities

• Patient Advocacy and Appointment Support
  • Attend medical appointments with patients to help communicate their needs and advocate for provider support
  • Coordinate and schedule medical appointments necessary to support patient care and benefit-related documentation
  • Communicate professionally and compassionately with patients throughout the documentation process
  • Help patients understand appointment expectations and any paperwork needed for their visit
  • Partner with patients, providers, and internal teams to address barriers that could delay care or required documentation
• Provider Relationships and Business Development
  • Build and maintain strong relationships with physicians, advanced practice providers, clinic managers, and medical-office staff
  • Serve as the primary point of contact for assigned provider offices and accounts
  • Identify and cultivate new provider relationships that can support Giving Home Health Care patients
  • Educate provider offices on Giving Home Health Care’s services, patient population, and documentation processes
  • Present requests clearly, confidently, and persuasively while respecting each provider’s independent medical judgment
  • Conduct regular in-person visits, follow-ups, and relationship-building activities with assigned provider offices
  • Maintain a consistent pipeline of provider appointments and relationship-development opportunities
  • Represent Giving Home Health Care professionally within the local medical community
• Medical Documentation and Follow-Up
  • Facilitate the review and completion of appropriate medical paperwork with providers and clinics
  • Coordinate documentation requests involving medical necessity, plan-of-care paperwork, medical equipment, claim-related letters, and other patient-supporting records
  • Ensure providers receive accurate, organized, and complete documentation before scheduled appointments
  • Follow up consistently with provider offices to obtain completed paperwork within required timelines
  • Monitor outstanding requests and prioritize items based on urgency, patient need, and applicable deadlines
  • Review returned paperwork for completeness before submitting it to the appropriate internal department
  • Maintain accurate notes, appointment details, provider contacts, and documentation statuses in company systems
  • Protect patient information and follow all HIPAA, privacy, and company compliance requirements
• Internal Collaboration and Performance
  • Partner with clinical teams, technical writers, patient-care teams, operations staff, and leadership to move patient requests forward
  • Communicate delays, provider concerns, and potential barriers proactively
  • Manage multiple provider accounts, appointments, deadlines, and documentation requests simultaneously
  • Work effectively in a fast-paced, high-volume environment while maintaining accuracy and professionalism
  • Meet established performance expectations related to appointments, provider relationships, completed documentation, turnaround time, and other assigned goals
  • Take ownership of assigned accounts and follow each request through completion
  • Participate in team meetings, training, and market-development initiatives

Qualifications

• Strong interpersonal, relationship-building, and customer-service skills
• Warm, confident, and persuasive communication style
• Ability to communicate effectively with physicians, clinical staff, patients, and internal team members
• Sales-oriented mindset with the ability to build relationships, influence outcomes, and work toward measurable goals
• Self-motivated and comfortable working independently in the field
• Strong ownership, accountability, and follow-through
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to manage a high volume of medical paperwork and competing priorities
• Excellent attention to detail and commitment to accuracy
• Proficiency with computers and the ability to learn new technology and record-management systems quickly
• Ability to maintain professionalism when navigating objections, delays, or difficult conversations
• Willingness to collaborate and contribute to a team-oriented environment

Requirements

• High school diploma or equivalent required; additional education in healthcare, business, marketing, or a related field is preferred
• This is a field-based position requiring consistent travel within approximately one to two hours of the Albuquerque office
• Employees must use their own reliable vehicle for work-related travel
• A valid driver’s license, current automobile insurance, and an acceptable driving record are required
• Mileage for approved work-related travel is reimbursed at $0.76 per mile
• Travel outside the immediate Albuquerque area may be required based on patient and provider needs

Benefits

• Quarterly Bonus effective after 90-day probation period
• Competitive benefits and compensation
• Tools and opportunities to grow and advance careers