Physician Informatics Advocate

About the role

The Physician Informatics Advocate coordinates provider onboarding, training, and readiness activities to ensure physicians and advanced practice providers are successfully prepared to deliver patient care across TeleSpecialists' partner hospitals and health systems. This position serves as a liaison between providers, hospital information technology teams, implementation teams, and internal departments to facilitate system access, workflow education, documentation management, and operational support.

Responsibilities

• Covers onboarding activities for physicians and providers across new and existing hospital partners.
• Facilitates provider readiness activities, including electronic medical record (EMR) access, remote connectivity, authentication, credential validation, and workflow testing.
• Collaborates with hospital information technology teams, implementation teams, and internal stakeholders to obtain required access, credentials, and onboarding documentation.
• Tracks onboarding progress and ensures completion of required milestones within established service level expectations.
• Identifies, escalates, and assists in resolving onboarding barriers, access issues, and operational risks that may impact provider readiness.
• Delivers onboarding education and workflow training related to EMR systems, remote access tools, clinical applications, and operational processes.
• Develops, maintains, and updates onboarding materials, reference guides, training resources, and workflow documentation.
• Serves as a primary point of contact for provider onboarding support and clinical systems access inquiries.
• Troubleshoots access, workflow, and system-related issues in collaboration with internal support teams and hospital partners.
• Maintains accurate onboarding records, provider status updates, and supporting documentation within designated systems.
• Participates in process improvement initiatives designed to enhance onboarding efficiency, provider satisfaction, and operational effectiveness.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of experience in healthcare operations, provider support, clinical systems support, healthcare technology, or a related field.
• Experience coordinating multiple projects, tasks, or onboarding activities in a fast-paced environment.
• Strong customer service, communication, and organizational skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.

Preferred Qualifications

• Associate's or Bachelor's degree in Healthcare Administration, Information Technology, Business Administration, or a related field.
• Experience supporting physicians, advanced practice providers, or other healthcare professionals.
• Experience working with electronic medical record (EMR) systems such as Epic, Cerner, Meditech, Allscripts, or similar platforms.
• Experience with remote access technologies, including Citrix, VPN, virtual desktop environments, or similar technologies.
• Experience in clinical informatics, provider onboarding, healthcare technology implementation, or healthcare operations.

Equal Employment Opportunity & ADA Statement

The Company is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. The Company will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.