Physician Director of Medical Operations

Bonus Potential

About the role

Responsibilities

• Builds clinical teams focused on service delivery
• Drives key business metrics, clinician support, and growing core business
• Implements strategy and maintains internal and external relationships
• Ensures superb patient care, satisfaction, and employer experience
• Manages clinical management of all sites (centers and on-sites)
• Maintains clinical proficiencies in patient care and EMR/PM systems
• Identifies need for Coding and EMR Specialists intervention for field re-training
• Participates in risk management activities
• Drives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPS
• Mentors clinicians on service delivery (e.g. managing difficult patients)
• Works collaboratively with therapy and operations to ensure optimal support and workflows
• Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders
• Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes
• Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan
• Manages clinical staffing and personnel costs
• Manages and monitors key clinical and financial metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes

Qualifications

• Board Certified in Occupational Medicine, or other Primary Care specialty (such as Emergency Medicine, Family Medicine, or Internal Medicine)
• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution
• Minimum five years directly applicable experience including relevant clinical and supervisory experience for clinical scope
• PREFERRED: Three years of experience in managed care, physician management and occupational/preventive medicine consulting with employer groups
• Preferred: Experience developing and leading medical quality improvement programs, preferably in a managed care setting
• Understand relevant worker's compensation laws, state medical board requirements/processes and risk management processes

Job-Related Skills/Competencies

• Service Mentality
• Attention to Detail
• Sense of Urgency
• Initiative and Flexibility
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers
• Demonstrate a high level of skill with interpersonal relationships and communications
• Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Proven ability to effectively supervise other professionals
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity
• Ability to “put patients first” and enjoys treating patients
• Superior patient/customer service and “bed side manner” skills
• Must be a team player in a multidisciplinary environment
• Displays a professional, approachable and selfless demeanor at all times both to external and internal clients
• Willingness to learn and continuously improve, observed, and reviewed; is positively responsive to feedback via audits, observation by peer and supervisors and reviews
• Consistent demonstration of servant leadership through actions of being welcoming, thoughtful, caring and respectful to all as well as being skillful in clinical care

Additional Data

• Compensation package: Competitive base salary with annual merit increase opportunity
• Bonus Incentive
• Generous Paid Time Off package for new colleagues include: 24 days of Paid Time Off (annually, with roll-over), 5 days of Paid CME Time (annually), 6 Paid Holidays
• Medical Malpractice Coverage
• Reimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc.
• 401(k) with Employer Match
• Tuition Reimbursement opportunity
• Colleague Referral Bonus Program
• Opportunity to teach residents and students
• Training provided in Occupational Medicine
• Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
• Pre-tax spending accounts (health care and dependent care FSA)
• Concentra accredited CME courses
• Occupational Health University
• Leadership development programs
• Relocation assistance (when applicable)
• Commuter benefits
• Identity theft services
• Colleague discount program
• Unmatched opportunities for advancement locally and nationally