Physician Director of Medical Operations

About the role

Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As the Director of Medical Operations, you will build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience.

Responsibilities

• Ensures quality and patient safety through the execution of clinical model across markets and service lines
• Manages key clinical and financial metrics including but not limited to PI’s, CMP, case length, days to first recheck, Specialist Referral Rate and other disability management and referral pattern metrics delivered by Clinical Analytics, holding clinicians accountable
• Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed
• Identifies need for Coding and EMR Specialists intervention for field re-training
• Participates in appropriate risk management activities
• Drives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPS
• Mentors clinicians on service delivery (e.g. managing difficult patients)
• Works collaboratively with therapy and operations to ensure optimal support and workflows to foster caring environment for treatment
• Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders to drive market growth while responding to requests within 24 hours
• Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
• Develops colleague success through all aspects of the talent life cycle for clinicians within the area including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
• Ensures patient care delivery teams are functioning at an optimal level
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes
• Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan
• Plans and executes strategies as well as new clinical and business processes within the region
• Manages clinical staffing and personnel costs
• Manages and monitors key clinical and financial metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes

Qualifications

• Board Certified in Occupational Medicine, or related speciality such as Emergency Medicine, Family Medicine, or Internal Medicine
• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
• Unrestricted DEA license for state of jurisdiction
• DOT/FMCSA certification
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution
• Minimum five years directly applicable experience including relevant clinical and supervisory experience for clinical scope
• PREFERRED: Three years of experience in managed care, physician management and occupational/preventive medicine consulting with employer groups
• Preferred: Experience developing and leading medical quality improvement programs, preferably in a managed care setting
• Understand relevant worker's compensation laws, state medical board requirements/processes and risk management processes

Skills

• Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers
• Proven ability to effectively supervise other professionals
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines
• Ability to supervise, evaluate, coach, and develop staff
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity
• Superior patient/customer service and “bed side manner” skills
• Willingness to learn and continuously improve, observed, and reviewed; is positively responsive to feedback via audits, observation by peer and supervisors and reviews
• Consistent demonstration of servant leadership through actions of being welcoming, thoughtful, caring and respectful to all as well as being skillful in clinical care

Benefits

• Competitive base salary with annual merit increase opportunity
• Bonus Incentive
• Generous Paid Time Off package for new colleagues include: 24 days of Paid Time Off (annually, with roll-over), 5 days of Paid CME Time (annually), 6 Paid Holidays
• Medical Malpractice Coverage
• Reimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc.
• 401(k) with Employer Match
• Tuition Reimbursement opportunity
• Medical/Vision/Prescription/Dental Plans
• Life/Disability Insurance
• Colleague Referral Bonus Program
• Opportunity to teach residents and students
• Training provided in Occupational Medicine
• Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
• Pre-tax spending accounts (health care and dependent care FSA)
• Concentration accredited CME courses
• Occupational Health University Leadership development programs
• Relocation assistance (when applicable)
• Opportunities for advancement locally and nationally

Pay

Competitive base salary with annual merit increase opportunity

Schedule

M-F, 8 to 5, no nights, no weekends, no holidays, no call