Physician Associate Director of Medical Operations

About the role

The Associate Director of Medical Operations position at Concentra involves providing direct patient care and leading by example to ensure an exceptional patient experience. The role includes identifying and communicating opportunities for clinical quality improvement, driving patient and client experience and satisfaction metrics, and fostering a professional and collaborative environment.

Responsibilities

• Spending 100% of time in a center providing direct patient care, leading by example, and demonstrating an exceptional patient experience.
• Assuming the role and responsibilities of CMD, whether functioning in the capacity of CMD at a specific location or in the capacity of the Market Float.
• Identifying and communicating to DMO opportunities to improve clinical quality, workflows, and safety at the center and market levels.
• Driving patient and client experience and satisfaction metrics.
• Practicing excellent service delivery and leading by example.
• Working with DMO and DTO to identify clinical improvement opportunities.
• Working collaboratively with operations to ensure appropriate support and work flows that foster a caring environment for treatment.
• Maintaining and leveraging relationships with employers, payers, referral sources, networks, and local communities to drive market growth, and responding to requests within 24 hours.
• Mentoring and training future clinical leaders while treating.
• Fostering an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
• Assisting with or leading clinical meetings for DMO as needed.
• Understanding center financial drivers and outcomes in order to achieve annual business plan.
• Aiding DMO, ADO and EA to make staffing adjustments to unforeseen coverage needs.

Qualifications

• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties.
• Unrestricted DEA license for state of jurisdiction.
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution.
• Occupational Medicine experience preferred, but we are willing to train otherwise qualified candidates in this area of medicine.
• Preferred 3 years experience in managed care and physician management.
• Experience developing and leading medical management and quality improvement programs, preferably in a managed care setting.

Job-related Skills/Competencies

• Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards.
• Agrees, supports, and commits to Concentra’s core practice standards and Policies and Procedures.
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers.
• Demonstrate a high level of skill with interpersonal relationships and communications.
• Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management.
• Proven ability to effectively supervise other professionals.
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
• Ability to supervise, evaluate, coach, and develop staff.
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Ability to “put patients first” and enjoys treating patients.
• Superior patient/customer service and “bed side manner” skills.
• Must be a team player in a multidisciplinary environment; Displays a value of all contributions to product and outcome.
• Displays a professional, approachable and selfless demeanor (no arrogance) at all times both to external and internal clients.
• Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.
• Willingness to learn and continuously improve, to be audited, observed, and reviewed; is positively responsive to feedback.
• Working knowledge of medical office administration and procedures.
• Basic computer skills, including email.
• PREFERRED experience with electronic medical record.
• Excellent critical thinking, deductive reasoning and decision making skills.
• Sense of urgency, accustomed to tight deadlines, fast paced environment and ability to quickly adapt to change and stressful situations.
• Knowledge of Medicare guidelines and coverage.
• Knowledge of HEDIS quality indicators.

Benefits

• Generous Paid Time Off package for new colleagues include: 24 days of Paid Time Off (annually, with roll-over) 5 days of Paid CME Time (annually) 6 Paid Holidays
• Medical Malpractice Coverage Reimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc.
• 401(k) with Employer Match
• Tuition Reimbursement opportunity
• Medical/Vision/Prescription/Dental Plans
• Life/Disability Insurance: Colleague Referral Bonus Program
• Opportunity to teach residents and students
• Training provided in Occupational Medicine
• Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
• Pre-tax spending accounts (health care and dependent care FSA)
• Concentra accredited CME courses
• Occupational Health University Leadership development programs
• Relocation assistance (when applicable)
• Colleague discount program
• Unmatched opportunities for advancement locally and nationally

Pay

Competitive base salary with annual merit increase opportunity

Schedule

Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call