Physician Case Deployment Specialist

About the role

SpecialtyCare is a leading provider of clinical services to hospitals, partnering to drive, sustain, and accelerate high performance through a range of solutions including neuromonitoring, perfusion, surgical assist, autotransfusion, minimally invasive surgical support, and sterile processing. Our clinicians focus on improving operational efficiencies, outcomes, and patient satisfaction.

Responsibilities

• Complete the daily distribution of next day scheduling for IONM (Intraoperative Neuromonitoring) services.
• Maintain a structured balance of case concurrency and case complexity per Remote Neuromonitoring Physicians (RNP).
• Coordinate and confirm RNP case assignments, considering client needs, payor requirements, RNP availability, and other time conflicts.
• Schedule relief cases as needed.
• Communicate confirmed schedules to RNPs, clients, vendors, and management via phone calls and emails.
• Ensure RNP case assignment information is up-to-date and accessible to all team members.
• Document scheduled cases in the Clinical Decision Support (CDS) system regularly.
• Monitor the live case load on Bomgar and ensure all cases are picked up promptly.
• Respond professionally and promptly to client inquiries regarding scheduling.
• Research, resolve, and communicate scheduling issues with relevant parties as necessary.
• Aid in maximizing revenue by collaborating with medical groups, FP&A, and operations.
• Aid in case re-assignment during periods of critical care need.
• Complete scheduling for all IONM next day scheduling.
• Review and balance case concurrency and complexity.
• Aid in process improvement efforts.
• Attend monthly and quarterly team meetings.

Requirements

• High school diploma or G.E.D.
• Associates degree (A.S. or A.A.) preferred.
• Two (2) years of experience in a business office function or experience, education, and/or understanding of IONM preferred.
• Experience in a healthcare-related scheduling/dispatch position, preferred.
• An equivalent combination of education and experience is acceptable.
• Knowledge and skills: effectively applying common sense understanding, dealing with problems, accuracy, excellent written and oral communication, handling antagonistic situations, paying attention to details, decision-making, interpersonal skills, organizational abilities, self-motivation, teamwork, care, and improvement.

Benefits

• Medical, dental, vision, Rx, telehealth, wellness rewards, FSA, HAS, short-term disability, long-term disability, life insurance, 401k, paid time off, professional development funds, professional membership reimbursement, tuition reimbursement program, adoption assistance, life assistance program, wholesale club membership.

Pay

$16.20 - $25.04 / hour (Several factors, such as specific skill set, education level, certifications, and years of experience, are considered to determine actual compensation.)