Physical Therapy Technician

About the Role

Under direct supervision of a licensed Therapist, the Physical Therapy Tech supports and maintains a smooth flow of activity on the clinic floor. Responsibilities include ensuring overall cleanliness of the clinic and equipment, compliance with Therapy Partners Group policies and HIPAA regulations, and fostering a team environment. The position requires strong customer service skills to maintain professional relationships with patients and employees.

Responsibilities

Patient Care Duties

• Assist the licensed therapist in providing quality treatment to patients, including preparing treatment tables, equipment, and modalities as prescribed.
• Prepare patients for therapy by welcoming, comforting, and directing them to the treatment area.
• Notify the treating therapist of any relevant patient comments regarding treatment or condition.
• Follow exercise flow sheets, initiate next steps in treatment, and keep the supervising therapist informed of patient progression.
• Assist in patient treatment by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion, and performing prescribed exercises.
• Educate patients on proper use of equipment and exercise routines.
• Maintain patient confidentiality and a safe, clean working environment.
• Sterilize and deliver equipment and supplies to the treatment area.
• Complete preventive maintenance on physical therapy equipment and report issues to therapists.

Office Duties

• Answer phones promptly and professionally.
• Accept and process new patient referrals, including gathering necessary information.
• Schedule new and current patients efficiently.
• Assist with filing paperwork and correspondence.
• Fax therapist correspondence to physicians.
• Check in new patients, explain paperwork, and accept payments.
• Follow up with patients who no-show, stop attending, or need scheduling.

General/Housekeeping Duties

• Open the facility each morning and prepare it for patient arrival.
• Wash and dry linens to maintain adequate stock.
• Monitor and maintain physical therapy supplies inventory.
• Maintain overall tidiness of the facility to create a clean, inviting atmosphere.
• Ensure hot pack machines are filled with clean water daily, ice machine is defrosted monthly, and cleaning/temperature logs are maintained.
• Clean treatment mats and equipment with disinfectant after every use.
• Empty trash nightly and perform light vacuuming as needed.
• Enhance the department’s reputation by accepting ownership of new requests and exploring opportunities to add value.

Requirements

• High School diploma or equivalent; college degree in a related health field preferred.
• Minimum age of 18 years.
• Prior experience in customer service.

Skills

• Thorough knowledge of Microsoft Office.
• Strong customer service skills.
• Ability to maintain confidentiality and organize multiple priorities.
• Excellent communication skills, both oral and written, with the ability to convey complex information clearly.
• Active listening skills, including asking clarifying questions and soliciting feedback.
• Problem-solving and teamwork abilities.

Physical Requirements and Working Conditions

• Prolonged standing, bending, stooping, and stretching; some sitting.
• Eye-hand coordination and manual dexterity to operate office equipment (keyboard, mouse, photocopier, telephone, calculator).
• Normal range of hearing and eyesight to record, prepare, and present reports.
• Travel may be required for Per Diem roles; no travel required for permanent positions.