Physical Therapy Front Desk Receptionist

Essential Functions

• Assists in pre and post appointment operations such as chart preparation and transmitting paperwork to appropriate parties
• Provides professional customer service by greeting patients and guests warmly and courteously
• Grieves persons entering establishment, determine nature and purpose of visit and direct or escort them to intended destination
• Obtains and verifies necessary clinical, demographic and insurance information, referrals, precertifications and testing results
• Responsible for checking in, checking out and rooming patients when on site for appointments
• Reviews, updates and communicates physician schedule status (cancellations, no shows, reschedules and add-ons) ensuring that patients and providers are attended to at all times
• Obtains and scans new patient demographics; updated patient information, as necessary, in the computer system to maintain accuracy for medical secretaries, precertification & billing
• Obtains insurance information and documents
• Schedules or reschedules patient appointments as necessary
• Aids patients with questions or concerns regarding their treatment plan as dictated by the medical provider and provides them with needed information and resources to actively participate in their medical care
• Keeps management informed of changes in work flow processes, issues or concerns affecting productivity
• Participates in activities of stocking and restocking to ensure supplies are available to providers
• Follows protocols as outlined for chart prep, check-in, check-out and opening/closing procedures
• Accurately documents patient accounts of all actions taken
• Interacts professionally with other employees, customers and suppliers
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and management

Qualifications

No phone calls will be accepted.

Benefits

Reconstructive Orthopedics is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.