Part Time Front Desk Receptionist - Physical Therapy

Rothman Orthopaedics is looking to hire a part-time Physical Therapy Front Desk Receptionist based in our Bryn Mawr, PA office.

Schedule

Tuesdays & Thursdays 2 PM to 7 PM (10 hours per week).

About the Role

The Physical Therapy Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. This individual verifies insurance benefits for all PT/OT appointments and ensures all visits are properly authorized. This individual serves as a liaison between the patient and PT/OT staff.

Key areas of accountability include patient satisfaction, co-pay collection, referral capture, time stamping accuracy, accuracy in demographic and insurance capture, time management (attendance and overtime), and chart preparation for insurance, co-pay, and referral.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Updates the eCW system on patients’ arrival and referral information.
• Utilizes eCW to enter co-payments and notes to the Business Office.
• Checks out and makes patient follow-up appointments with Physical Therapy Provider.
• Handles direct scheduling duties for physical therapists, including incoming patient calls and overall schedule management to maximize clinic and therapist flow, including time off.
• Verifies and documents physical therapy and/or DME/splint benefits for all new incoming patients.
• Ensures proper forms and clinical information are submitted to insurance companies to obtain insurance authorization as determined in the verification process.
• Tracks authorized PT visits, unit, and time limits. Informs therapist when additional visits need to be requested and provides therapist the appropriate forms, should clinical information be required for insurance authorization for initial and ongoing visits.
• Creates a new patient packet that includes: PT benefit verification form, physical or hand therapy questionnaire, and prescription.
• Utilizes eCW to scan patient documents, including PT benefit verification forms, authorizations, questionnaires, prescriptions, and home exercise programs.
• Collects self-pay and supply payments as indicated on the fee schedules on the RI Intranet tab (Therapy tab).
• Answers telephone, screens calls, takes messages, and provides information.
• Assists patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Maintains work area and lobby in neat and orderly manner.
• Re-supplies front desk for the day.
• Collects applicable insurance co-pay information and referrals.
• Batches out and balances end-of-day payments.
• Assists other front desk personnel in situations with irate patients.
• Prepares all work for the next business day, including referral number and authorization number for Physical/Occupational Therapy visits and splints.
• Prints out all related paperwork for patients’ appointments with the therapist.
• Works in conjunction with the Patient Responsible team to collect past due balances.
• Attends meetings as required.
• Performs related work as required.
• Other duties as assigned by manager/director.

Requirements

• High School diploma or GED (minimum education requirement).
• Minimum of one year's experience in a medical office environment.
• Computer skills including, but not limited to, MS Office.
• Knowledge of business office procedures & medical terminology preferred.

Pay

$16.00/hr - $22.00/hr

Benefits

Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.