Physical Security Systems Manager

Location: Austin, TX

About the role

Brightstar is an innovative, forward-thinking global leader in lottery that builds on renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for customers. As a premier pure play global lottery company, Brightstar provides best-in-class lottery operations, retail and digital solutions, and award-winning lottery games that enable customers to achieve their goals, fulfill player needs, and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators worldwide, adhering to the highest standards of service, integrity, and responsibility. Brightstar employs approximately 6,000 people globally.

Responsibilities

• Own and evolve the global architecture and design standards for physical security systems — CCTV, access control/card readers, intrusion detection, and centralized monitoring infrastructure.
• Maintain the availability, integrity, and security of all physical security platforms.
• Perform systems health monitoring to verify the availability and performance of servers, applications, and databases, while managing user accounts, permissions, authentication methods, and periodic access reviews.
• Define technical standards, specifications, and configuration baselines applied consistently across all 100+ locations.
• Serve as the escalation point and subject-matter expert (SME) for system troubleshooting across the global portfolio, coordinating resolution with vendors and field technicians.
• Manage relationships with third-party security integrators and embedded/on-site technicians, including performance, SLAs, service quality, and contract compliance.
• Coordinate installation, commissioning, and maintenance activity for new and existing sites in partnership with integrator partners.
• Maintain system documentation, as-built records, and configuration inventories across the estate.
• Partner closely with the Senior Manager of Security Operations to align systems capability with operational security requirements.
• Collaborate with Workplace Services, Data Center Operations Management, IT/Infrastructure, EHS, Facilities, and Legal/Compliance on cross-functional security initiatives.
• Support site GMs and regional stakeholders on local security systems needs within global standards.
• Carry governance responsibilities for regulatory and compliance adherence, including Multi-State Lottery (MUSL) Rules and other state lottery security protocols.
• Act as the subject-matter expert for RFPs, audits, and regulatory engagement.

Requirements

• Bachelor's degree in a related field, or equivalent experience.
• Significant experience in physical security systems architecture, design, and operations, ideally across a multi-site or global portfolio.
• Experience supporting mission-critical facilities, data centers, operations, or high-security environments.
• Hirsch Velocity Access Control System certification or the ability to obtain certification within the first 90 days of hire.
• Demonstrated experience managing third-party integrators and vendor relationships.
• Experience supporting regulatory compliance, audits, and RFP processes as a technical SME.
• Strong troubleshooting skills across networked security systems and infrastructure.
• Hands-on experience with physical security hardware devices, including access control, video surveillance, and intrusion detection system components and their functionality.
• Excellent stakeholder management and communication skills, with the ability to work across regions and functions.

Preferred Qualifications

• Experience in a regulated industry, ideally gaming, lottery, or another highly regulated, security-sensitive sector.
• Familiarity with MUSL rules or comparable state/regional gaming security regulations.
• Experience working with DMP intrusion detection systems, Milestone XProtect video management systems, and Hirsch Velocity Access Control System, or comparable enterprise access control platforms.
• Experience working with High-Security key management and restricted keyway programs.
• Relevant industry certifications (e.g., PSP, CPP, or manufacturer/platform-specific certifications).
• Experience operating in a global or multi-region organization with 100+ physical locations.

Pay

The estimated starting compensation is $124,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Benefits

• 401(k) Savings Plan with Company contributions
• Health, dental, and vision insurance
• Life, accident, and disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance

Note: programs are subject to eligibility requirements.