Physical Security Officer (Unarmed) - Plymouth Meeting, PA

About the role

Physical Security Officers (PSOs) represent the front line of our security services. In this role, PSOs can expect to be working in demanding and fast-paced environments. PSOs may find themselves working in a wide range of areas, including medical centers, government facilities, hospitality venues, and public events. The PSO’s mission is to protect all people, information, and property assigned while delivering high-end customer service.

Responsibilities

• Monitor the camera system.
• Implement a scan point tour of the property for tracking patrols and reporting issues as they arise.
• Report signs of forced entry, safety issues, and any abnormal activity through the tour system.
• Ensure all guests and vendors sign in when entering the property.
• Greet and acknowledge all residents, guests, and vendors.
• Deliver high-end customer service.
• Respond to emergencies.
• Deter and prevent crime.
• Perform ingress/egress control procedures.
• Investigate incidents.
• De-escalate conflicts.
• Detain suspects.
• Perform other related duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Two years of face-to-face customer service experience.
• Two years of security experience.
• Basic computer skills (email, Microsoft Office, etc.).
• Excellent written and oral communication skills.
• Proficient time management skills.
• Reliable transportation.
• Excellent de-escalation skills.
• Proactive problem-solving skills.
• Must be able to pass a comprehensive background investigation, urinalysis screening, and OPS training requirements.

Physical and mental requirements

• Ability to work under stress/pressure.
• Ability to lift 25 lbs.
• Ability to wear a uniform.