Physical Security Manager (GSOC)

About the role

We're seeking an experienced Manager, Global Security Operations Center (GSOC) to lead the day-to-day operations of Crusoe's Global Security Operations Center; the 24/7/365 command center responsible for monitoring, intelligence, incident response, and operational coordination that protects our people, facilities, and critical infrastructure worldwide.

Responsibilities

• Lead Global GSOC Operations
  Lead the day-to-day operation of Crusoe's 24/7/365 Global Security Operations Center, ensuring consistent, high-quality monitoring, incident response, alarm management, and situational awareness across the global enterprise.

• Maintain operational readiness across all shifts while ensuring standardized execution of SOPs, escalation procedures, and service-level expectations.

• Serve as the operational leader for the GSOC, exercising sound judgment and decisive leadership during critical incidents while maintaining exceptional customer service under pressure.

• Incident & Crisis Management
  Operate operational response during security incidents, emergencies, and crises by assessing threats, coordinating cross-functional response efforts, dispatching security personnel or emergency responders, initiating mass notification when appropriate, and providing timely, accurate updates to leadership.

• Conduct after-action reviews following significant incidents and drive continuous improvement through documented and socialized lessons learned and corrective actions for audit evidence repository.

• Business Continuity and Resiliency
  Maintain continuity of monitoring and incident response through redundant systems, failover procedures, and a defined backup/alternate-site capability so GSOC operations survive loss of primary facility, network, or power.

• Own GSOC-specific business continuity and disaster recovery plans, validated through regular failover testing and tabletop exercises.

• Ensure resiliency of the underlying security infrastructure at monitored sites: power, network, and system redundancy for access control, video, and alarm platforms, in partnership with data center and infrastructure teams.

• Intelligence & Situational Awareness
  Oversee enterprise-wide situational awareness through monitoring of physical security systems, open-source intelligence, commercial threat databases, social media, weather events, geopolitical developments, and other relevant intelligence sources.

• Lead the production and quality of GSOC intelligence products, including threat assessments, intelligence briefs, BOLOs, travel advisories, executive support products, and incident reports that enable informed business decisions.

• Ensure intelligence products are timely, actionable, and aligned with business priorities.

• Technology Operations & Continuous Improvement
  Lead the operational use and continuous improvement of Crusoe's integrated security technology ecosystem, including enterprise access control, biometric authentication, video management, AI-enabled video analytics, incident management, protective intelligence, mass notification, and monitoring platforms.

• Identify opportunities to improve operator workflows, preserve system(s) audit integrity (log completeness, system timestamp accuracy, tamper-evident records and investigative chain-of-custody records) automation, response times, system utilization, and service quality through technology optimization and operational enhancements.

• Partner with internal stakeholders and technology owners to support new capabilities, integrations, testing, and operational adoption.

• Team Leadership & Vendor Management
  Build, lead, and develop a high-performing GSOC organization through coaching, mentoring, training, career development, succession planning, and performance management across all shifts.

• Foster a culture of accountability, collaboration, operational excellence, and continuous learning.

• Own the operational management of GSOC staffing partners, including recruiting, interviewing, onboarding, scheduling, coaching, quality assurance, performance management, and vendor accountability against established SLAs.

• Ensure staffing levels, shift coverage, and operational readiness meet business requirements as Crusoe continues to grow.

• Program Growth & Operational Excellence
  Develop scalable operating models, onboarding playbooks, and standardized procedures that enable new facilities, regions, and business units to be efficiently integrated into GSOC operations.

• Drive operational maturity through process improvement initiatives, tabletop exercises, audits, training programs, and recurring program reviews.

• Own and be accountable for the GSOC's operational KPIs end to end — spanning detection and response performance, security system and device health and availability, alarm and intelligence quality, SOP compliance, GSOC evidence completeness, access log retention health, operator training, and investigative case management and hold the team and staffing vendors to defined targets through dashboards, recurring reviews, and executive reporting.

• Identify opportunities to improve efficiency, reduce operational risk, and elevate the overall maturity of the GSOC.

• Compliance and Audit Support
  Ensure GSOC operations, logging, and records satisfy the physical-security control requirements of Crusoe’s compliance frameworks (ISO 27001:2022, SOC 2), including access monitoring, alarm response, visitor management, and incident documentation.

• Maintain audit-ready evidence: access logs, alarm and event records, response timelines, and SOP adherence, with defined retention aligned to control and customer contract requirements.

• Executive & Employee Support
  Establish and maintain a white-glove service culture for every interaction with employees, executives, visitors, and business partners.

• Provide operational support for executive travel, special events, high-profile meetings, and other sensitive business activities requiring enhanced security coordination.

• Maintain leadership presence through participation in an on-call rotation and provide leadership support during nights, weekends, and holidays when operational needs require.

Requirements

5+ years in GSOC/Corporate Security Operations, including 2–3+ years leading shift-based teams and/or managing contract security vendors.

Proven experience leading 24/7 multi-shift operations and managing shift-based and/or contracted teams.

Demonstrated experience managing contracted security personnel and vendor selection, performance management, scheduling, and SLAs.

Strong working knowledge of modern GSOC technology and tools: access control, video and AI-driven video analytics, investigative and open-source databases, mass notification, and incident-management and protective-intelligence platforms; with the ability to operate and optimize such systems rather than select them.

Working familiarity with physical-security controls under common compliance frameworks (ISO27001, SOCII Type 2, or similar / more restrictive).

Experience scaling operations to support organizational growth (new sites, regions, or service expansion).

Sound judgment and decisiveness under pressure; data-driven approach to decisions, metrics, and KPI ownership.

Executive-ready written and verbal communication; foundational knowledge of computer networking and telecommunications; advanced MS Office (Word, Excel, PowerPoint, Outlook).

Bonus Points: ASIS certification (CPP, PSP), Certified Security Operations Center Analyst (CSOCA); Lean Six Sigma; PMP.

Comprehensive understanding of GSOC policies, procedures, and industry best practices.

Background in intelligence analysis, emergency management, business continuity, or risk intelligence.

Experience supporting a global, multi-site footprint, industrial, aerospace, manufacturing, or other data center, power generation sites and/or critical-infrastructure environments is a plus as well as time zone distributed operations.

Familiarity with travel-risk / duty-of-care programs.

Bachelor's degree, or an equivalent combination of education and experience.

Qualifications

Operating Conditions: 24/7 Global Security Operations Center supporting global business operations. Rotating schedule across shifts (day, evening, overnight, weekends, holidays) to ensure leadership coverage and support critical incidents; on-call availability for escalations.

Occasional travel in support of growth projects and global security initiatives.

Benefits

• Competitive compensation and equity packages
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location