Security GSOC Operator

Location: Mt. Laurel, NJ 08054
Requires open availability (rotating days off, including weekends)
New Jersey SORA License required
1-2 years CCTV/Control Room Security experience required
Microsoft Office skills (Excel, PowerPoint) and typing skills required

About the Role

Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in professional training programs that cover every aspect of delivering world-class security services. As a Security GSOC Operator, you will prioritize excellent customer service and play a key role in protecting people and assets.

Responsibilities

• Monitor for and identify threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation.
• Responsible for detailed report writing involving a general understanding of critical incident escalation.
• Handle sensitive and confidential information with limited supervision.
• Consult with all risk functions in the development and documentation of policies, procedures, and controls for all department processes.
• Coordinate security guards and paid police details as needed.
• Actively monitor and facilitate the occurrence of security-related incidents.
• Assess threats based on incoming data and make decisions based on findings.
• Participate in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval.
• Monitor access control systems and act in response to an alarm, breach, or malfunction.
• Appropriately respond to security operations notifications and requests made by internal and external parties.
• Liaise with emergency medical services, the fire department, and law enforcement in the event of an emergency.
• Support onsite contract security staff.
• Conduct open-source research to answer specific questions and develop intelligence products.

Requirements

• Bachelor’s degree or an associate’s degree with progressive experience preferred.
• Minimum of 1-year experience in the Global Security Operations Center (GSOC), central station monitoring operations, or equivalent.
• Ability to pass an extensive screening process.
• Shift work experience in a 24-hour operation.
• Active New Jersey SORA license.
• Security, Military, or Law Enforcement experience is a plus.

Skills

• Strong customer service and communication; call center/phone experience preferred.
• Strong documentation, investigative, and report-writing skills.
• Intermediate computer skills.
• Strong attention to detail.
• Demonstrated proficiency with Microsoft Office and other PC-based programs.
• Internal personal presence, intellect, energy, and drive to succeed in a high-performance environment.
• Comfortable with ambiguity and working with large amounts of data and information.
• Ability to prioritize tasks while working with competing priorities.
• Ability to collaborate in and support a team environment.
• Ability to work independently.
• Ability to plan and successfully complete tasks within specified timelines.
• Ability to solve problems.

Physical Requirements

• Occasional travel may be required.
• Ability to continuously perform multiple tasks, operate standard office equipment, and respond quickly to sounds.
• Ability to occasionally sit, stand, walk, squat, bend, reach forward, and/or move safely in confined spaces.
• Ability to occasionally lift and/or carry weight under 25 lbs.
• Ability to read, write, and comprehend instructions on a regular basis.
• Ability to apply common sense reasoning to handle problems involving standardized situations.
• Ability to problem solve basic mathematical problems including addition, subtraction, multiplication, and division.

Schedule

• First Shift: 8:00 AM – 4:00 PM
• Second Shift: 4:00 PM – 12:30 AM
• Third Shift: 12:00 AM – 8:00 AM

Pay

$24.40 / hour

Benefits

• DailyPay: Access your pay on day 1 of work with features including:
  • Instant access to your money as you earn it.
  • Automatically save a portion of every paycheck.
  • Balance alerts to track real-time earnings and budget for upcoming bills or expenses.
• Professional training programs covering every aspect of delivering world-class security services.
• Exceptional opportunities for advancement and career growth.
• Global organization embracing cultural diversity, promoting engagement, communication, and sharing of ideas.