Physical Security Enablement Specialist - Ashburn, VA

About the role

The Physical Security Enablement Specialist supports the reliability, performance, and continuous improvement of critical infrastructure and physical security systems. This role involves leading complex maintenance and installation activities, responding to on-site incidents, and serving as a technical mentor to team members.

Responsibilities

• Maintain, troubleshoot, and repair physical security systems across the data center, including access control, CCTV, network video recorders (e.g., Complete View), biometric systems, and card access readers (e.g., Suprema, AMAG Symmetry)
• Perform routine installations, upgrades, and deployments of security devices, including customer space installations
• Ensure optimal performance and reliability of all security technologies through proactive maintenance and timely issue resolution
• Conduct site inspections to ensure optimal operation of access control and surveillance systems
• Perform preventative and corrective maintenance to minimize system downtime
• Identify and resolve issues impacting security system performance
• Respond to system alerts, failures, and operational incidents
• Diagnose root causes and implement timely solutions
• Escalate complex issues as needed while maintaining ownership of resolution
• Create, manage, and complete work orders aligned with operational priorities
• Support customer deployments, including installation of security monitoring devices within customer spaces
• Collaborate with internal teams to ensure seamless service delivery
• Coordinate with third-party vendors for maintenance, repairs, or installations
• Maintain accurate documentation, logs, and system updates
• Identify opportunities to improve system reliability and operational efficiency
• Implement solutions to enhance site security technology performance

Qualifications

• A High School Diploma or equivalent (technical certifications preferred)
• Typically, 1+ years of experience in physical security, facilities, critical infrastructure environments or related environments
• Basic knowledge of access control, CCTV, and security systems
• Familiarity with electrical and mechanical systems
• Basic understanding of networking and server environments
• Strong troubleshooting and problem-solving skills
• Comfortable using digital tools and work order systems
• Ability to work independently and as part of a team in a 24/7 environment and on-call rotation

Pay

The targeted pay range for this position in the following location is $59,000 - $88,400 USD / Annual. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.