Photography Team Lead - Dollywood Theme Park - Full Time Seasonal

About the role

We are seeking a Photography Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. The ideal candidate will act as an extension of our mission, values, and culture, and display Lead with Love qualities rooted in the Dollywood Company culture: patience, kindness, trust, unselfishness, truthfulness, forgiveness, dedication, and accountability.

Responsibilities

• Manages the daily operation of photography business to achieve company objectives for revenue, expenses, Guest experience, and Host satisfaction.
• Leads and oversees front-line workers using the company’s Lead with Love principles, fostering teamwork and timely resolution of conflicts.
• Manages plans for the ongoing development of Hosts, including training, coaching, correction, growth opportunities, and positive discipline.
• Ensures photo-specific daily operating competencies are managed effectively, such as photography, sales skills, guest relations, and hardware/software maintenance.
• Executes business strategies created by Management and maintains the site budget for assigned locations.
• Troubleshoots, communicates, and resolves equipment and technical issues.
• Leads and motivates an effective sales team.
• Participates in leadership meetings to review and improve the business.
• Demonstrates strong customer service and interpersonal skills.
• Ensures proper communication flow among leadership regarding significant dates, events, and meetings.
• Cultivates a photo team culture of enthusiasm, respect, teamwork, collaboration, transparency, and empowerment.
• Complies with and ensures team compliance with all department and park-specific policies, legal requirements, and standards.
• Maintains sales and cash flow records in accordance with established procedures.
• Ensures proper handling of customer credit card information in compliance with PCI standards.
• Performs job duties of Team Member role as necessary.
• Follows all Host Safety Standards and General Safety Training guidelines.
• Suspends operations when continuation would present a safety hazard to Guests or Hosts.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Basic computer skills required.
• Previous photography experience preferred but not required.
• Must possess strong motivational and servant leadership skills.
• Able to critically process situations and react quickly while using good judgment.
• Excellent communication, analytical, and critical thinking skills.
• Must be willing to adapt to changes, policies, and procedures.
• Offers of employment are contingent upon satisfactory completion of onboarding, including background screening and pre-employment drug screening.

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and employees.
• Must reflect Dollywood’s image by being genuinely friendly, caring, and taking pride in work.
• Self-motivated and disciplined.
• Able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Committed to continuous improvement.
• Maintains a professional appearance with good personal hygiene.
• Promotes and supports a “team” work environment by cooperating and helping co-workers.
• Productive in a fast-paced environment.
• Dependable work attendance and flexibility with assigned work schedules, including overtime, evenings, weekends, and holidays.
• Sensitive to the needs of Guests and empowered to act within company guidelines.
• Effective communication, problem-solving, conflict management, and interpersonal skills.
• Able to comprehend instructions and retain information.
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests.
• Able to handle frequent changes in priorities.

Physical and Cognitive Requirements

• Lifting and Carrying: May require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting.
• Mobility: May require intermittent to prolonged sitting, standing, and/or walking for up to 13 hours per shift. May require travel to various areas on property, including changes in terrain, stairs, and uneven surfaces.
• Repetitive Movements: May require performing repetitive movements and tasks throughout the shift.
• Environmental Conditions: Ability to perform work tasks in varying weather conditions, including extreme cold and heat. May require working indoors and outdoors.
• Cognitive and Sensory Requirements: Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication.