Phone Support Representative - Journeys (Onsite)

Job Responsibilities

• Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Job Requirements

• High school diploma or GED.
• 1-2 years of customer service or retail experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
• Proficiency in learning and using new software applications.
• Excellent problem-solving and conflict resolution skills.
• Strong attention to detail and ability to multitask effectively.
• Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
• Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).

What We Offer

• Weekly Pay: Enjoy the convenience of receiving your pay on a weekly basis.
• Paid Training: Start with two weeks of fully paid training to set you up for success.
• Supportive Team Environment: Join a collaborative and inclusive team that values your contributions.
• Comprehensive Benefits Package, including:
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Mental health wellness and support resources.
• Prescription benefits.
• Education assistance and student loan debt repayment support.
• Domestic partner allowance.