Journeys - Phone Support Representative - Temp-to-Hire (Onsite)

Key Responsibilities

• Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
• Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
• Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
• Maintain high standards of service by meeting attendance requirements and key performance indicators (KPIs).
• Ensure the safety and privacy of customer data by following all company policies and procedures.
• Perform other duties as needed to support overall business operations.

Qualifications

• Previous customer service or retail experience is preferred but not required.
• Strong verbal and written communication skills, including proficiency in English grammar and syntax.
• Ability to connect with customers and respond effectively to their needs.
• Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
• Ability to quickly learn, assess issues, and provide clear and accurate solutions.
• Professionalism in handling and de-escalating conflicts.

What We Offer

• Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance.
• Weekly Pay: Receive weekly payment every Friday.
• Paid Training: Start with two weeks of fully paid training to set you up for success.
• Supportive Team Environment: Join a collaborative and inclusive team that values your contributions.