DirectJobHub
Jobs · Administrative · New York

Phone Representative and Administrative Support

Home Evolution Roofing · Cohoes, NY · 1 wk ago
On-siteAdministrative$18–$22/hrFull-time

Benefits

  • Paid Sick Leave
  • 401(k)
  • Company parties
  • Flexible schedule
  • Opportunity for advancement

    • About the role

    This is an entry level role that provides phone, and general office support ensuring operations flow smoothly and efficiently. This role requires customer communications, scheduling appointments, organizing documents, assisting with customer inquiries, and support coordinating between personnel and clients. We're looking for great organizational skills, professionalism, and the confidence to manage multiple tasks and responsibilities within a fast paced environment.

    Key Responsibilities

    • Administrative Support
    • Answer, screen, and direct incoming phone calls, emails, texts, and other communications in a professional manner
    • Outgoing phone calls to any potential new customers who submit inquiries online via our website, Angi, Google and other sources
    • Maintain office internal records and calendars by scheduling appointments, estimates, and service calls
    • Compile and fill out any paperwork for customers: mailing contracts, invoices, permits, warranties or other documents
    • Compile sales/educational material for our sales team; Regularly check this inventory to ensure there is a stockpile made (involves copying, printing, organizing and storing)
    • Absorb incoming and outgoing mail
    • May require occasional local travel - running errands, post office etc.
    • Basic data entry into internal systems while maintaining confidentiality of company, employee, and customer information.
    • Support office operations as needed.
    • Customer Service
    • Respond to customer inquiries about roofing services, estimates, and project timelines
    • Absorb assistance with customers scheduling appointments
    • Absorb ability to handle customer information and inquiries professionally
    • Scheduling & Coordination
    • Help coordinate the schedule for our sales team
    • Track and update calendar notes or other important information
    • Communicate scheduling to employees and/or customers

    Required Skills

    • Strong organizational and multitasking skills
    • Excellent verbal and written communication
    • Ability to work independently or with a team
    • Proficiency with basic office software and equipment

    Qualifications

    • No degree required
    • Previous administrative or office experience is a plus
    • Customer service experience is a plus

    Physical Requirements

    • Ability to sit, stand, or walk for extended periods
    • Frequent use of hands, fingers, computer and phone equipment
    • Ability to occasionally lift, carry, move, or transport office supplies, files, packages, or other materials up to approximately 25–30 pounds
    • Ability to bend, reach, or move objects within the office as needed

    Company

    Careers with Home Evolution
    At Home Evolution, we recognize that our reputation comes from the quality of the roofs we install as well as the customer service we provide. Since 2006, Home Evolution has grown to become one of the largest and highest rated residential roofing contractors in the Capital Region.
    As Home Evolution continues to grow, we are looking to hire and invest in motivated individuals who will grow within the company, we can provide all the training and support. We offer the opportunity for personal and professional growth within Home Evolution. If you are looking for an exciting career opportunity, we encourage you to take a look at the current job openings and submit your application for Home Evolution to review.

Similar jobs